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Asked by Ron
We recently came across an issue with our 2010 BMW X3. We live 190 km away from our nearest BMW dealership and have been having a local accredited mechanic change the oil. Recently, when a red light came on indicating problems with the oil we contacted BMW and they requested the car not be driven and be sent to them, which we did. We subsequently learnt that change BMW need to reset the computer after each oil change and our mechanic didn't do that. We were unaware of this, or of the consequences. BMW also informed us they would not give the information required to reset the computer and that we could only get the oil changed at a BMW dealership. We feel this is an unreasonable and wanted your opinion.
Answered by CarsGuide
26 Apr 2012Yes, I agree, it is unreasonable. Take it to a BMW specialist, like John Heckrath at Heckrath Engineering in Melbourne and he will be able to reset the computer for you. BMW change the oil on the basis of engine hours run, not kilometers driven, and the computer needs to be reset to start the clock ticking towards the next change.
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