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Asked by Mr and Mrs J. Brennan
WE OWN a 2001 Kia Carnival that has suffered total engine failure after 60,000km. Kia offered us a ``good will gesture'' of a short motor, installed at our expense of $5000 because our vehicle is out of warranty. We believe Kia should pay for our repairs in full. They were advised by their importer Ateco to recall these vehicles; they chose not to. Kia must be held responsible for its actions and duly compensate all consumers affected by these defective engines. The Government, the ACCC and our Offices of Fair Trading should stop sitting on their hands, start listening to our complaints and do something.
Answered by CarsGuide
28 Mar 2008KIA replaced defective engines in Carnivals that were covered by warranty, but offered owners of cars out of warranty short motors at part-cost, taking into account the number of owners the vehicle had, its service history, its age and the kilometres it had done. Should they have recalled the Carnival and fixed it when they knew it was such a widespread problem? They probably should have.
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