Cracking on 2019 Isuzu MU-X air conditioning dial LCD display
Asked by Selena
The air conditioning dial LCD display in my 2019 Isuzu MU-X has crazy-cracked on the inside of the dial. Is this common? I just spent six months fighting to have the ball joints replaced as they had excessive play and the dealership refused to acknowledge there was anything wrong. Hoping this is a common issue so they just fix it.
Answered by CarsGuide
16 Jan 2024It doesn't matter whether it's a common fault with this make and model, because the reality is that the vehicle is still under the factory warranty, so it's Isuzu's problem, not yours.
Provided, that is, that the fault occurred on its own and not as the result of an impact that would be deemed accidental damage.
Generally speaking, these LED information screens and other touch screens are pretty reliable and robust, but problems have been known to occur including loss of touch control and the sort of crazing you're noted. Isuzu is not alone either, and many brands have similar issues. The crazing can also be the result of temperature extremes (hot and cold) and will sometimes go away when the ambient temperature returns to a more moderate level.
The type of problem can often be fixed by replacing the actual screen (or in this case, rotary dial) rather than the entire control unit. But it's a specialist job and involves dismantling at least some of the dashboard to achieve.
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