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    Ford Escape 2007: Another cracked wheel

    Asked by Patricia

    RECENTLY you published a letter about a cracked wheel on a Ford Escape XLT. I had the same problem with the same model and year. Because the XLT model has alloy wheels as standard equipment, I spoke to my Ford dealer, who spoke to Ford, but received a negative reply. The dealer suggested I speak to Ford Public Relations because he agreed that this could be a safety problem. This I did, and got the same reply. I accept that my vehicle is out of warranty, but what would happen if the wheel collapsed at speed with a family on board and it was proven that the wheel caused the accident? It seems this may be a common problem with this model because our wheel was not damaged yet the crack was quite apparent. I have changed to steels rims and would not consider buying another Ford.

    Answered by CarsGuide

    23 Nov 2007 Graham Smith

    IN DEFENCE of Ford, it sometimes happens that an owner will hit a kerb or a hole in the road and damage the wheel, but they should check the wheel themselves to verify if the crack has been caused by driver error or not. That they dismissed your claim without checking isn't good enough, even if your car is out of warranty. It's even more disappointing that they have chosen not to act when the dealer supports your claim. If the dealer is prepared to make a report on its findings I would use it and pursue Ford for compensation.

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