Ford Territory 2012: Dealership testing errors for seven weeks
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Asked by David
Over a few hours our fully maintained 2012 Territory TS intermittently showed a number of dashboard errors including “check engine”, it lost power (limped) and became difficult to start. The RACV mechanic suspected the high-pressure pump. A Ford diagnostic test was not conclusive but instead of looking at the fuel pump, the Ford dealership insisted they must start testing with the fuel injectors, and continue testing down the fuel line finishing with the fuel pump – all at great expense. Feeling held to ransom with a car that wouldn’t start we agreed to the fuel injection test which, of course, confirmed they were fine. Metal filings have now been found in the fuel filter showing fuel pump failure and a quote of $10,000 to replace the fuel line. Contaminated fuel is the likely cause we’re told, but they are noncommittal in writing making an insurance claim difficult. With no one from the dealership or Ford Aust. returning phone calls, we have now been without a car for seven weeks, and once again feel held to ransom. What are our options?
Answered by CarsGuide
2 Nov 2018Being without a car for seven weeks is completely unacceptable, and their apparent reluctance to return calls makes it even worse. Talk to the ACCC and try to have them intervene on your behalf.
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