Toyota HiLux 2008: I've been sold a lemon
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Asked by Stephen
My 2008 Toyota Hilux SR5 diesel is a lemon, it's had three clutches, an alternator, a water pump, a turbo, fifth gear has been replaced and the four-wheel drive selector has just gone, and Toyota doesn?t want to know about it now because it is just out of warranty. The Toyota dealer I bought it from said I should get rid of it, but that?s easy for him to say. I?m still paying for it. What should I do?
Answered by CarsGuide
15 Feb 2011It does sound like you have copped a lemon. Go back to the dealer and ask for a meeting to discuss your problems, and ask for a Toyota rep to inspect your car and give you a report on what they are going to do about it. The good thing is that the fact that the warranty has expired doesn’t mean a thing if the vehicle Toyota has sold you is unfit for purpose, and it sounds on the surface as if that is the case. If the approach to Toyota through the dealer fails to arrive a satisfactory resolution consider approaching the Australian Competition and Consumer Commission on 1300 302 502 and enlisting their help.
Under the Australian Consumer Law introduced in January 2011, a consumer can request a refund or a replacement for persistent problems if the car doesn’t do the job it’s supposed to do.
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