Is there a fix for the Ford Fiesta dual clutch automatic transmission?
Asked by Neil
Has any company come up with a fix for the dual clutch auto transmission found in the Ford Fiesta? After a clutch kit and three or four control units replaced by Ford, they are refusing to assist and want $6000 to repair it.
Answered by CarsGuide
17 Jan 2024After being hauled over the coals for its handling of this transmission-failure fiasco (and fined millions of dollars by the ACCC) Ford Australia is taking subsequent cases of Powershift transmission failure on a case-by-case basis. Consideration will be given to the kilometres the vehicle has travelled and whether there was an extended warranty with it, among other things.
The best advice in your case is to sidestep the dealer and go straight to Ford's customer service department and spell out the situation. You might find there's some redress after all. There are no guarantees, of course, but Ford Australia is painfully aware of its responsibilities in this area, so it's definitely worth a shot.
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