Kia Sorento 2010: Windscreen cracking
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Asked by Kaye Boyd
After owning Holdens for forty-plus years we are now happy Kia owners having bought a 2010 Sorento and a 2011 Optima. We are pleased with both vehicles but both have cracked windscreens, the Optima on the way home from the dealer the day we took delivery of it. On top of that our friends have cracked a windscreen in their Sorento, which makes us wonder of there's something wrong with the Kia glass. I have tried contacting Kia twice to ask if they were aware of any issues with the glass used in their windscreens, but haven't had a response. In our total of 40 years each, we have never had a cracked windscreen in any of our previous cars, so you can understand our questioning. Apparently there is a also serious lack of replacement windscreens in Australia, so we are hoping that we do not receive an unroadworthy certificate on either vehicle. Are you aware of any problems with KIA windscreens?
Answered by CarsGuide
12 May 2011Kia informed us that you often drive on unmade roads, which perhaps explains why you have broken the windscreens in your cars. A company spokesman told us that they have only sold one Optima windscreen in the time it has been on sale, and that they have windscreens in stock.
As for the Sorento, they say there are two windscreens used in that model, they have one in stock, the other they don't, but they can get one very quickly if it were needed. Further, they say they have had their customer assistance people contact you to invite you to take your car to your dealer and have it checked for any possible quality issues it might have.
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