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Asked by Lee Pratten
My wife and I did a four-week road trip through England, Scotland and Wales in a rental Mercedes-Benz E220. In Blackpool I tried to film the wonderful illuminations on a dashcam for the grandkids but the power outlet was dead. Thinking it was just a fuse I visited the local Mercedes dealer and explained the situation. A particularly rude service manager gave me many excuses as to why they couldn't help at short notice, a task I thought would have taken a couple of minutes. The choice of vehicle was intended as a long-term test drive but if this is the attitude of Mercedes dealers I think I'll stick to Ford.
Answered by CarsGuide
30 Nov 2015You might have to reconsider. Mercedes-Benz spokesman David McCarthy replies: "Even rental Mercedes-Benz cars have roadside and servicing assistance in Australia."
