Mustang waiting times for employees?
Asked by Alan Gillett
Frustration compels me to write. I ordered a Mustang in May 2015, under Ford's Employee Privilege Program, and the approximate delivery date was March 2016. A follow-up call to the dealer revealed delivery may now not be until December — 19 months after the order. I accept vehicles under the employee program are treated differently to the retail orders. I am frustrated by the lack of information given out by the dealer and Ford. The dealer can't satisfactorily explain why my order is now being pushed out by nine months and Ford will not acknowledge my order. Can you push for some basic information as to why, with more Mustangs entering Australia, my order is delayed?
Answered by CarsGuide
7 Mar 2016Ford Australia president Graeme Whickman replies: "Mr Gillett was one of almost 200 Ford employees to have placed an order for Mustang but he was a little further back in the queue. With demand for Mustang exceeding everyone's expectation, a significant proportion of the launch production was dedicated to the initial retail customers. We do anticipate, with some of the recent increase in production for Australia, we will improve delivery times for orders including employee orders. However, we still anticipate up to a 16-month wait for deliveries ... balanced against our retail customer wait list that now extends to 12 months.
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