My 2018 Hyundai Accent surges from 40km/h and 50km/h, any suggestions?
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Asked by Stephen
My 2018 Hyundai Accent surges from 40km/h and 50km/h. The dealer said it was a feature of the model so who do you speak to from there? This problem is all over the net as a problem but with no answers. There are no lemon laws so Hyundai denies everything! Any suggestions?
Answered by CarsGuide
1 Sep 2022You're right in that Australia has no lemon laws, but we do have Australian Consumer Laws which are aimed at protecting consumers against these sorts of problems. It's frustrating that some car dealers are still using the old ‘oh, they all do that' defence to explain away problems that need to be fixed. Car companies would do well to crack down on any of their dealers who give such glib answers.
So the advice is to go straight over the dealer's head and talk to Hyundai's customer service department. A modern car shouldn't surge at any speed, and since your car is covered by its factory warranty, you need to give Hyundai every chance to put it right. Only after Hyundai has given up without a resolution should you talk to the ACCC on the basis of the car not being fit for purpose.
My experience is that Hyundai has been very diligent in fixing problems like this and looking after its customers, so forget the dealer and go straight to head office.
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