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Nissan Pathfinder parts replacement

Asked by Laurie Holmes, Holland Park, Qld.

We are having trouble getting replacement parts to repair our 2010 Nissan Pathfinder Ti after my wife put a ding in the front right guard and bumper bar last year. I was told it would be fixed by the middle of November, then I was informed it would be the middle of December, then it went to the middle of January, and guess what, it went to middle of February. No one can tell me when the parts will arrive. Could you tell me is there any law that requires a car company to keep ample stock if a new model comes out?

Answered by CarsGuide

9 Jun 2011 Carsguide.com.au

There is no law I am aware of that requires carmakers to hold a certain stock of parts, but it has been the practice in the past that they would hold parts for a period of 10 years. That was before the dreaded GFC. We know that carmakers are cutting back on the stock of parts held, that costs money, and are relying on being able to quickly source parts from overseas if they aren't on hand locally. I'd say you have been treated poorly; Nissan should have been able to fly in the parts you needed from their overseas affiliates and have them here in a matter of a few days. Jump up and down and make a fuss, it seems that's the only way some carmakers get the message.

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