Toyota Prado 2005: Cracked door
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Asked by Danny Delbene
The rear door skin on my 2005 Toyota Prado has cracked down the hinge side, separating where the metal folded into the door. Apparently this is a common problem on the 120 series model, given the weight of the door and spare tyre mounted on it. Toyota offered to cover 50 percent of the repair cost, which was good given the car was just out of warranty. The replacement door had a 12-month warranty, but three months after the warranty expired it cracked in the same place. When I approached Toyota again they said that the door was not under warranty, hence I must pay full price. Consumer affairs tried on my behalf, but got the same reply. Would it not be reasonable to expect merchantable warranty given the long model run and the R&D that goes into the tough Landcruiser? Not sure where to from here.
Answered by CarsGuide
24 May 2012Given that this is the second such failure on your car and Toyota coughed up for the first one I think you are on solid grounds for a claim against the company. As you have tried the consumer affairs route and that has failed I would consult a lawyer and consider taking the company to court.
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