Why is the paint in the drain channels on the roof of my 2018 Holden Calais peeling off?
Asked by Chris
The paint in the drain channels on the roof of my 2018 Holden Calais is peeling off, is this a common issue? My car is still under warranty, do you think Holden will assist me with this problem?
Answered by CarsGuide
13 Nov 2021This is an ongoing concern for owners of cars that were built in places that simply don’t have the UV radiation levels we experience in Australia. And, yes, I know your car is a Holden Calais, but the ZB model you own was actually built in Europe and is a fully imported car. That said, even local car-makers have had an awful time over the years trying to get their paint to last in the Aussie sun.
However, I don’t believe that a 2018 car should be showing signs of paint degradation this early, so I think you’d have a very chance of making a warranty claim to have the problem put right. Even though Holden no longer exists as a brand, its parent company still has an obligation to provide parts and service (and warranty) for the next few years. That said, there’s not much in it for General Motors to keep you happy as you won’t be a repeat Holden customer (since the brand is gone).
But it’s definitely worth a try and if you don’t get any satisfaction from head office’s customer service division, I’d be talking to the ACCC (what used to be Consumer Affairs) to see if a resolution can be found. It’s difficult to diagnose problems by remote control, but if the paint is peeling in a very specific section (the drain channels) rather than randomly on the roof, then it would seem as though there might have been a production problem when the roof was painted. If that’s the case, what’s left of Holden should put it right.
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