Holden Cruze Gearbox & Transmission Problems

No, it’s not fair to ask you to undertake a diagnostic check at your expense. The transmission is known to be faulty, and as long as you haven’t abused it in any way, they should be replacing it free of charge without question.

 The problem models are from around 2010/2011. They are definitely ones to avoid, but you needn’t be worried about the 2015 model.

The best option would be to contact Holden (1800 033 349) and ask them to fix it. They will most likely come to the party for at least part of the cost, which would be much cheaper than if you were to have it fixed yourself.

It is quite common for a carmaker to offer to pay for parts, i.e. the transmission, and charge the owner for the labour. While you would like to think Holden would pay for everything the car is eight years old and well beyond its warranty period. If you would like to pursue Holden for the total cost contact its customer service (18000 033 349).

You’re not alone; the auto transmission in that model is well known to give trouble. As the car is now seven years old and has done 116,000 km it is well outside the warranty on both counts, so you’re not likely to get much of a hearing from Holden. But it is worth approaching the company about replacing the transmission for you free of charge, or at the very least, at a discount. Tell then that you know there is a problem with that transmission, and that you understand that they have replaced transmissions free of charge in the past.

You’re right, there have been a lot of problems with the Cruze gearbox, and Holden have replaced a number over the years. That said you can try to get some help in replacing the transmission by calling Holden Customer Care on 1800 033 349.

Ford was having heaps of trouble with its dual-clutch automatic transmission back then, so it would be wise not to take the risk of buying one. Holden was in just as much trouble with the torque-converted auto in the Cruze, and I would urge you not to go down that route either. Instead of those, consider a Toyota Camry.

They have a lot or problems with the automatic transmission. If you really want to buy a Cruze buy one with a manual gearbox. Apart from the automatic transmission problems they aren’t too bad in terms of reliability. Parts aren’t expensive and they don’t a lot to service.

I assume it depends on the gradient involved and it doesn’t happen on every hill, just the steeper ones. It seems that’s the way it is calibrated to work.

That model Cruze was plagued with gearbox problems like yours. Holden was replacing the gearbox free of charge as a gesture of good will, and you might be able to convince them to do the same for you, but as yours is seven years old you might have trouble mounting a compelling case.

If Holden refuses your request you could take your case to the ACCC.