Is a failed transmission in a 2018 Isuzu D-Max covered by warranty?
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Asked by Dee
I was driving my 2018 Isuzu D-Max Hi-Ride 2x4 yesterday when the transmission alert light came on, then the engine light. I called road side assistance, who told me to have it towed to Isuzu and not drive it. Isuzu now says it was the automatic transmission that has failed.
Is this covered by warranty? I’ve always had it serviced regularly at Isuzu dealer and only done 70,000km with no-off road work.
Answered by CarsGuide
8 Apr 2024Isuzu lifted the warranty on its vehicles to six years/150,000km for all utes sold after May 1, 2019. Unfortunately, it sounds like your car was on the road in 2018, which means it was covered by a five-year/130,000km warranty. Although you haven’t yet covered 130,000km, the vehicle is more than those five years old so, technically, the problem is not covered by warranty.
However, I think it would be worthwhile contacting Isuzu Australia’s customer service division and pointing out the car’s service history and its mileage. Isuzu may then decide to help with the cost of repairs on a pro-rata basis given the circumstances. It is not obliged to, of course, but it’s definitely worth asking.
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