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    My Hyundai ix35 has serious engine issues and is under seven years old, what can I do?

    Asked by Paul

    I bought our Hyundai iX35 brand new from a Hyundai dealership in 2015. We have had it serviced by them regularly. It has done 104,000km.

    I took the car to the dealership because the engine had started to become noisy. I was told the oil was low and to monitor it. I noticed it was going through an inordinate amount of oil. It has no leaks and is not blowing smoke.

    I took it back to the dealership and have been told the engine has "internal fuel usage, excessive ring clearance causing oil to burn, and will require engine bottom end replacement to rectify".

    Should this be expected of a car only six-and-a-half years old?

    Answered by CarsGuide

    6 Oct 2022 David Morley

    I don't think anybody these days considers less than seven years and just over 100,000km to be the lifespan of a modern engine. Certainly not in a car serviced properly. And since this is a known problem with these engines, I think you have a very good case for Hyundai to at least help out with the repairs on a pro-rata basis.

    Our experience lately has been that some Hyundai dealerships have been ignoring cases like these and not giving them the consideration they perhaps should be. In any case, any decision to help out with repairs must come from head office, so I'd forget about the dealership for now and go straight to the top. Hyundai Australia has a customer service division and that's who you need to be talking to. Approaching the ACCC should be your last resort, but at least give Hyundai the chance to do the right thing by a loyal customer.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.

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