Renault Clio 2016: Dealership can't fix my car
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Asked by Jason
I have a 2016 Renault Clio RS. Since it had 1000 km on the ODO, it has indicated a ‘Check Ignition’ issue and the ‘Spanner Icon’ on the dash. The car has been back to Renault six times to have this resolved, having sensors replaced and recently having the ECU replaced, where the car was not available for four weeks. The car has now presented the same problem some 800 km after having the ECU replaced. We don't trust this vehicle anymore and Renault can't seem to solve the issue. Where do I stand and what rights do I have?
Answered by CarsGuide
11 Jan 2019Renault has a clear responsibility to fix the problem, and has been trying to fix it, but so far hasn’t been able to. Request a meeting with your dealer’s service manager and go through the history of the problem and have them tell you what they will do to fix it. It’s sounds like they need the assistance of a technical expert from Renault head office. You need to get an agreement that the problem will be fixed, or Renault will come to the party with a satisfactory settlement. You could also go to the ACCC, or the state consumer department for assistance and advice.
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