Volkswagen Tiguan 2011: Leaking water pump
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Asked by Steve Borchart
My wife's 2011 VW Tiguan has a leaking water pump and I was wondering what is fair when dealing with the manufacturer. While I can accept that the warranty period is over, the car has only done 40,000km. It has had every scheduled service but not many of them at the dealer, due to a poor customer service experience. They have only offered me 30 per cent off an $800 part with labour to cost as much again. I have asked for a better deal but have been told to take it or leave it. Is this fair in today's modern motoring environment?
Answered by CarsGuide
9 May 2016I am not given to defending car companies or dealers, but your car is out of warranty, you have not been loyal on servicing regardless of the reason and at least they are offering some sort of contribution to the cost of the parts.
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