We purchased a Suzuki Swift that was advertised with nine kilometres, but once we picked it up it had 800km. What can we do?
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Asked by Andrew
My fiancee just purchased a brand new Suzuki Swift Sport from a dealership in Victoria. The dealer advertised it as a brand new car with nine kilometres on the odometer and the contract stated the same nine kilometres when she purchased it. When she picked it up the odometer read more than 800km. She complained to the dealership and to Suzuki and they both have deaf ears.
Answered by CarsGuide
27 Dec 2022The first thing to know is that if the car is not presented for delivery in the condition in which bit was described in the contract of sale, you don’t have to accept it. Without knowing the exact circumstances, it sounds as though the car may have ben used as the dealership’s demonstrator model. If that’s the case, it should be sold as such and at a discount to your fiancée.
Check the date of first registration. That might give you a clue as to how long it’s actually been driven on the road. You would expect a handful of kilometres to be added as the car is sent for pre-delivery and detailing, but 800km seems a bit sharp. If you go ahead, make sure you ask whether the warranty will start from the day you take delivery or will be back-dated to the date of first registration.
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