Honda Jazz Problems

Dealers pay to dispose of the waste products from servicing your  car, like oils, greases, coolant, brake fluids, soiled rags, and so on, and they pass those costs on to you, the customer. Some slug you more than others. The best course of action is to go somewhere else to have your car serviced, as you have been advised.

It's a problem with the CVT transmission and one that Honda is   aware of and has been rectifying. Take it back to your dealer and   have them assess it. They might be able to fix it by changing the oil   in the gearbox, but in some cases they have replaced gearboxes.

Leaving it so long before reporting it was a mistake. Always report a problem to the dealer, so that it is on record should they take no action and the problem develops into something even worse. I don't really think you've got a strong claim in this case; I'd cop the whack and put it down to experience.

Hopefully you have kept a record of the times the oil has been changed and the result. I would take that to the dealer in the first instance and present a claim to have the gearbox replaced, as has happened with some other Jazz owners. If that doesn't get the result you want, move up the chain, and if necessary go to the consumer affairs people as the last resort.

I would suspect you have a problem with the cruise control, take it back to your dealer and have them check it.

Your only course of action at this stage is to pursue Honda until the company does what it has said it would do. But for backup in case things don't go according to plan keep careful records of every discussion you have with your dealer/Honda so you have all of the relevant information about your dealings on the problem to use as ammunition should things go sour. At the end of the day you could resort to the laws relating to consumer affairs to push your case, and the more information you have supporting your case the better.

The first thing dealers usually do when they get a shuddering Jazz is to change the transmission fluid, which is a special fluid for the purpose, and that appears to fix most cars. In some cases it doesn't and in those cases it usually means the transmission needs replacing.  Trading the car is drastic, but if that eases your mind then so be it.