Question 1

2010 Kia Sorento SLi has developed a flutter or shudder when changing gears

Accepted Answer

It kind of goes against the grain a little, but there’s a valid case for listening to your friends and mechanic and driving the car until it stops. Since your car is worth – based on average asking prices – about $10,000, you could easily overcapitalise on a new transmission. The best advice is to have it checked over by a transmission specialist who will know what to look for based on the symptoms they see. You’re right in that a bad pothole could have damaged a drive-shaft (or a wheel, or suspension component) and the torque converter is also a candidate to produce a fault in the way the car drives. On the flip-side, you might simply find that a service and change of fluid brings the transmission back to full health. Meantime, I’m not so sure about rebuilt transmissions not carrying a warranty. Australia’s consumer law suggests that may not be the case.

Question 2

What's the towing capacity for a 2017 Kia Sorento?

Accepted Answer

Kia rates the 2017 Sorento to tow a braked trailer of up to 2000kg. That much weight should be well within the limits of the car’s mechanical systems and reflects testing that Kia would have done before releasing the car. Which is to say, you won’t damage the car by towing a sub-two-tonne caravan. Provided that is, that the caravan and car are loaded correctly and the rig is balanced and safe. This is also dependent on the vehicle being in perfect condition and you diving it correctly in the context of towing a heavy load. The automatic transmission is your friend here, too, as it is smart enough to decide what gear it needs to be in to make the engine’s life as easy as possible and avoid unnecessary wear and tear. If you think the engine is labouring at any point, you can also lock the transmission out of overdrive and let the engine breath a little easier.

Question 3

What's a good hybrid car to buy?

Accepted Answer

The default purchase for somebody looking for a mid-sized hybrid SUV is the Toyota RAV4 Hybrid. But if that’s too big, there’s the Toyota Yaris Cross Hybrid, C-HR Hybrid and even the Corolla Cross Hybrid which sounds like the marketplace is getting crowded but is really just a reflection of the appetite right now for cars like these. And that’s the catch; the waiting times for a brand-new example of some of these cars is out to many months and even years. So your plan to shop second-hand makes plenty of sense, but don’t expect any bargains in a market currently being dominated by lots of demand and less supply.

Beyond the Toyota brand (which has been doing hybrids longer than just about anybody else) there’s also the Mazda CX-30, Subaru XV Hybrid, Haval Jolion Hybrid, Kia Niro, Subaru Forester Hybrid, Nissan Qashqai e-Power, MG HS, Honda HR-V e and more. For something a bit bigger, try the Kia Sorento or Hyundai Santa Fe hybrids. There are others out there, too, that are probably bigger or more expensive than you need, but it's very much a growing scene in the Australian marketplace.

Question 4

With only 120,000km on the clock should Kia honour its warranty as compressors should never fail this early?

Accepted Answer

There are two issues here. The first is that an air-conditioning compressor should not, according to your repair person, stop working at 120,000km. That’s probably debatable and would also be a function of how frequently the air-conditioning runs in your car. The second issue is that, from the way you’ve described it, this happened within days of the factory warranty expiring. At that point, I think you’d be within your rights to contact Kia’s customer service department and have a chat about the timing of this failure. There are no guarantees here, but it’s possible that Kia might offer some pro-rata assistance with the cost of repairs or parts, given the fault occurred just outside the warranty period. Some companies will do this in some cases as an act of goodwill, but don’t go to the bank on it.

Question 5

Why does my 2009 Kia Sorento Intermittently go into limp home mode?

Accepted Answer

Before you do anything, take the car to a workshop with the correct diagnostic gear and have it scanned. This process will see the workshop’s computer have a deep and meaningful conversation with the computer in your car, and the result will probably be a fault code(s) that will tell the mechanic exactly what’s going wrong. Beyond that, you’re merely stabbing in the dark, as limp-home mode can be triggered for all sorts of reasons including dud sensors, poor wiring, a computer glitch, you name it. The fact that it’s an intermittent limp-home situation makes it even harder to diagnose without a computer scan. You cans start to replace components at random to see if they fix the problem, but you’ll probably wind up replacing a whole heap of perfectly working ones before you stumble on to the one that’s playing up. In the meantime, you’ll have spent heaps and wasted weeks.

Question 6

How do you remove a rear door panel on a 2016 Kia Sorento?

Accepted Answer

The first piece of advice would be to obtain a workshop manual for your car. Within those pages, you’ll find all sorts of valuable information and tips on performing home maintenance. Compared with even the briefest trip to a professional workshop, a good workshop manual will pay for itself over and over again. As for the rear door panel on your Sorento, the tricky part is finding all the hidden screws and fasteners that locate things like the armrest. Sometimes the attaching screws are hidden in tiny pop-out panels under the armrest, some times the screw will be hiding under a rubber insert in the door handle’s recess. These will usually be Philips-head screws. Once you’ve removed those screws, it comes down to a gentle game of popping each of the clips that secure the perimeter of the door panel to the actual door. You’ll gain a feel for this job, but be careful; if you’re too aggressive, you might break or snap the little plastic clips which would then need to be replaced before you could re-fit the door panel. A steady but firm force on the door panel, rather than a sudden shock is the best way to achieve this without damaging anything. Once all those clips have been freed, you should find that the whole door panel will be resting on a groove at the bottom of the window. Lift the panel clear of this and you’re done, although watch out for electrical wires that could still be attached to the power windows and courtesy lights.

Question 7

What is the longevity of diesel-powered SUV and Passenger vehicles in Australia?

Accepted Answer

Of all the technology you’re considering right now, the only one that sounds any real alarm bells is that of the double-clutch transmission. It’s not that Kia’s version of the DCT is worse than many others – nor is it the worst of the lot – but there have been complaints over the operation and lifespan of these units generally. Sometimes the fault is a software glitch, but in other DCTs – particularly the dry-clutch variety – the problems are mechanical and can lead to catastrophic failures. With that said, it’s also true that Kia in Australia offers a fantastic factory warranty, so you should have no worries for at least the first seven years. It’s also the case that Kia Australia takes its reputation very seriously and is one of the better companies when it comes to sorting out faults and problems with its products. We’re pretty big fans here at Carsguide of the current Toyota hybrid technology, and it’s looking like the new Kluger Hybrid will be just as popular as Toyota’s other hybrid offerings. Perhaps more so as the non-hybrid Kluger can be thirsty. As for the requirement for premium ULP, when you consider that the Kluger Hybrid will, around the city and suburbs where most of them will spend the vast majority of their lives, use about two thirds of the fuel of the V6 Kluger (maybe even a bit less than that) then the extra cost per litre is more than compensated for by the reduced cost per kilometre. And in case you were worried about Toyota’s hybrid tech, the new Kluger Hybrid comes with up to 10 years of warranty on the battery-pack provided the vehicle is serviced correctly and inspected once a year. The other thing you might consider is the next-size-down Toyota hybrid, the RAV4. This is quite a spacious vehicle these days and offers excellent fuel efficiency and driveability. It’s cheaper than the Kluger, too. Definitely worth a look. Overall, the broader view is that a petrol hybrid vehicle is more future-proof than a conventional turbo-diesel.

Question 8

Are caps to stop petrol being used in diesel vehicles reliable?

Accepted Answer

This is a real problem and many road service call-outs are, in fact, caused by this very problem. It’s vastly more common for petrol to be put into a diesel vehicle than the other way around, simply because a petrol bowser nozzle will fit into the diesel car’s filler neck, but not the other way around. But should you mistakenly put petrol into a modern, common-rail diesel engine, the entire fuel system needs to be cleaned as a result. And that’s the best-case scenario, because if you drive any distance with petrol in the system, repairs can top $10,000 in some cases. The devices you have listed usually work in the same way; they replace the car’s standard filler neck and act as a physical barrier to an unleaded petrol nozzle being inserted into the car. Unless the nozzle being presented is a diesel-sized nozzle, you won’t be able to put anything into the tank. Installed correctly, they should present no problems, but as with any part of a car’s fuel system, the installer needs to know what they’re doing. But they’re popular with fleet vehicles (which are driven by a variety of people who may or may not know the vehicle is diesel-powered) and families with a fleet that uses more than one type of fuel.

Question 9

Why does my 2017 Kia Sorento randomly lose power?

Accepted Answer

It sounds like something electronic is randomly playing up and that’s causing the intermittent problem. Modern engines like these use a raft of sensors to keep the on-board computer informed of what’s going on and keep everything running smoothly and efficiently. If just one of those sensors stops working properly, all sorts of havoc can result. It’s a bit strange that the on-board diagnostics of the vehicle aren’t throwing up a relevant fault code when your mechanic interrogates the computer but, again, some of these modern electronic systems require some pretty specific software. Which means a trip to a Kia dealership might provide a more in-depth answer to what’s going on. The good news is that since 2014, Kias sold new in Australia have been covered by a seven-year warranty, so your Sorento is well and truly still under that factory cover. Which means it shouldn’t cost you anything to have the problem sorted out by Kia.

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