Nissan Dualis Problems

For some reason it’s going into ‘limp home’ mode and the reason for it doing that needs to be found and fixed. You have clearly had the runaround from the dealer and Nissan, and you would appear to have been extremely patient, but it’s time you got nasty. You need to take control of the situation and demand that the car be fixed. Ask for a meeting with the dealer and a Nissan rep and request a plan of action they will undertake to fix the problem. If that fails use the powers you have under the new national consumer law to pursue Nissan. Don’t worry that Nissan’s warranty might have expired, because the company is still responsible for the product under the consumer law if it has sold you a car that is unfit for purpose or they have failed to fix a problem with it. I think you have a very good case against the company under the provisions of that law. Phone the ACCC on 1300 302 502 or go to www.accc.gov.au for more information on the law.

It would seem you have a number of valid concerns about the car. Write a letter to your dealer detailing the problems you have experienced with the car and your disappointment, and request a meeting with them and a Nissan representative so you can express your concerns face to face and thrash out a program of work to fix the car.

The dealer’s advice to drive “carefully” is appalling. If there is a risk of the airbags not working they should have offered you a replacement car until yours if repaired. The part required is probably coming from overseas, but Nissan could airfreight it here and have it available within a day or two. That the dealer has had your car for nine weeks is, again, appalling. The best thing to do is to get on the phone to Nissan headquarters and express your disappointment with the treatment you have received. If you were unfortunate enough to have a crash you would be liable, I doubt that Nissan could be held accountable, but you would need to get legal advice on that.