Ssangyong Actyon Sports Problems

We went back to Ateco and this is the response we received: "With regard to Mr. Laurie, the repairs were actioned on 22 March, with three of the four parts required in stock at his dealership and a fourth part arriving at the dealership on 4 April, having been ordered by the dealer on 30 March. No further parts were, or are on order with regard to this vehicle. The dealer has confirmed that the customer collected his car yesterday, expressed satisfaction with the work and has not been in contact with either dealer or Ateco with any further concerns or issues. Needless to say if there are further issues Ateco and his dealer are more than happy to discuss these with him."

We contacted SsangYong to see what we could find out about their parts supply, and were told that there were no problems with it. They believed there was a communications breakdown in your case and are keen to resolve the issue with you.

If it does it consistently the dealer should be able to trace the cause quite easily and rectify the problem. If it doesn’t happen all the time it might be a little more difficult, but they should be able to check for a fault using their diagnostic equipment and hopefully find out what is going on.

They can, and I am confident that they have had it on the computer, but they can only identify problems that exist when the car is put on the machine. Yours is intermittent, so might not be evident at the time the car is tested. It's most likely a faulty engine sensor that is only occasionally playing up.