Volkswagen Polo 2010 FAQs

Check out real-world situations relating to the Volkswagen Polo 2010 here, particularly what our experts have to say about them.

• Volkswagen Polo 2010: More DSG issues

  We have sent your complaints on to VW, as we will do with any other report of a DSG problem we receive, and seek an explanation of the problem and what the company is doing to fix it.

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• My new used 2010 Volkswagen Polo already has problems, what should I do?

  Oil leaks are a pretty common complaint in a second-hand car, but if the car as sold to you with a roadworthy certificate (which it almost certainly should have been) then there’s no excuse for those to reappear within two weeks of you taking ownership. I’m always suspicious of a second-hand car with a sparkling clean engine bay, as it usually means it’s been cleaned up to hide leaks, just as you’re now discovering.

  Given that you bought the car from a VW dealership, I’d be having a chat with VW Australia’s customer service and complaints people as there might be something they can do to help in getting the situation sorted out to our satisfaction. On top of that, the dealer who sold you the car has an obligation under the terms of the second-hand car warranty. In WA, that means any second-hand car less than 12 years old (which a 2010 model is) and with fewer than 150,000km travelled, has to carry a one-month warranty on faults like the ones you’ve described. Since these problems were spotted at the two-week mark and pointed out to the dealership at that point, you should be covered.

  The bigger issue from your point of view, of course, is that you were told the car had never been crashed when, in fact, it appears that’s not the case. That would seem like a fairly straightforward case of misrepresentation to me, and I’d be having the car professionally inspected (try your local State motoring club) and getting in writing the fact that it’s been crashed and repaired. From there, I reckon you’d have a decent chance of getting your money back and returning the car.

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• Volkswagen Polo 2010: DSG problems

  The later you can afford the better, particularly as the 2010 model is quite an old car now, without even considering the possibility of an issue with the gearbox. I would recommend you go for a model that is no more than five years old. It would be also be a good idea to have it assessed by an automatic transmission specialist.

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