Ford Focus 2007: Failed bonnet lock?
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Asked by Russell Crossman
When the bonnet lock on my 2007 Ford Focus Zetec failed the other day I took it to a Ford dealer who fixed it and charged me $360. I asked about warranty coverage and also rang Ford explaining that I would expect that a bonnet lock would last the life of the car. I got the usual response of fair wear and tear from both. I don't think any other car has had this problem and feel therefore that the product hasn't performed as expected. Is there anything else I can do to get reimbursed the cost from Ford?
Answered by CarsGuide
14 Nov 2014I too would be disappointed if the bonnet catch on my car failed, but as your car is seven years old I doubt that you would get a sympathetic hearing. But you might, so even though you have been rejected I would write to Ford Customer Assistance and explain your case for compensation. If you want to take it further you could have a solicitor write the letter for you, or you could consult Consumers Affairs.
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