Toyota Corolla 2010 Problems

It's more than likely just bad luck that you copped a dodgy pump. There could be any number of reasons for it to fail, it's not a major issue, I would just cop it on the chin and get on with life.

If you look at the servicing costs individually they might seem expensive, but if you consider that you're getting your car serviced for the first 60,000 km, which could be up to three years, for $780 in total. That would appear to be reasonable value.

It can be very distressing when a new car has a problem that the dealer can’t solve, but at this stage the dealer is trying to fix it so your father should remain calm and support the dealer in his efforts. At the same time he should be firm with the dealer and insist that the dealer demonstrate to him that the car is indeed fixed. Hand the car over to the dealer and leave it with them, and do not take it back until he is convinced the problem is fixed. We don’t have “lemon” laws in this country so getting a replacement vehicle is up to the discretion of the carmaker, in this case Toyota. I don’t believe you have got to the point where a replacement is justified.

Under the Australian Consumer Law introduced in January 2011, a consumer can request a refund or a replacement for persistent problems if the car doesn’t do the job it’s supposed to do.

So how does filling out the 'questionnaire' fix the rotten-egg smell? Perhaps the person who had you fill out the form should try driving around with the smell for a while!

I would go back to the dealer he bought the car from and park it in his front yard until he restores it to the condition in which it was when your grandson bought it. If the dealer has changed the tyres as you allege he has acted fraudulently. The car as delivered was not in the condition it was when your grandson agreed to buy it. If the dealer doesn't come to the party take your case directly to Toyota.