Ford Kuga 2014 Problems

Take it to your Ford dealer and have them diagnose it and fix it for you.

It sounds like a problem with the dual-clutch transmissions electronic control, so take the car to a Ford dealer and have it assessed. Turning the engine off and then restarting it again will often reboot the computer and fix the problem in the short term, but there is an underlying issue that needs to be fixed.

Are you trading simply because the nearest Ford dealership is two hours away? If that is the case, I would suggest you look at other service options locally, and think about having it serviced closer to home. It is five years old after all, so sticking with the dealer is not as important as it would be if the car were newer. If you are determined to trade I would suggest, in order, the Toyota, Nissan, Kia and Holden. All build cars of a similar quality and reliability to the Ford.

There are no lemon laws as such in Australia, and I don't believe you would have a claim on the basis of it not being fit for purpose. It really requires regular and repeated failures to qualify as a lemon or being unfit for purpose. But it is an expensive repair, just out of warranty, and at low kilometres. Give Ford a call and explain your concern, and request they cover the cost of the repairs as a gesture of goodwill.

Being four years old your car has lost some value in the time you have owned it, and that will be factored into the deal.

The trade-in value is $9500-$11,500 and I would expect that’s what the dealer will offer you if you accept a replacement car. Don’t expect Ford or the dealer to be on your side here, you have to bargain hard with the dealer to get a decent deal.

Unfortunately the deal won’t factor in the stress, inconvenience, and cost you have had to endure with this defective vehicle.

I’m surprised they don’t make one, try one of the aftermarket accessory shops. You should be able to find one there. Alternatively you could get one from Custom Carmats at www.customcarmats.com.au. The cost is $65.