Browse over 9,000 car reviews

Mercedes-Benz Vito


Volkswagen Caddy 5

Summary

Mercedes-Benz Vito

The Mercedes-Benz Vito van competes with 10 rivals in Australia’s mid-size (2.5-3.5-tonne GVM) commercial van market.

Compared to Toyota’s dominant HiAce, which commands around 35 per cent of sales in this segment, the significantly more expensive Vito’s 4.0 per cent market share pales by comparison.

So, we recently put the three-pointed star’s MY23 contender to work for a week to ponder if its prestige pricing is justified.

Safety rating
Engine Type2.0L turbo
Fuel TypeDiesel
Fuel Efficiency6.9L/100km
Seating2 seats

Volkswagen Caddy 5

Volkswagen’s Caddy Life seven-seater combines compact dimensions with efficient use of internal space and seating flexibility to deliver an effective combination of comfort and utility.

We recently spent a week with the premium model to see if this people-mover can meet the diverse requirements of busy families for work and play, in a people-mover segment dominated by the Kia Carnival.

Safety rating
Engine Type2.0L turbo
Fuel TypeDiesel
Fuel Efficiency4.9L/100km
Seating7 seats

Verdict

Mercedes-Benz Vito8/10

This is a very competent light commercial van that’s nice to drive, either unladen or with a heavy load. It’s also rated to carry more than a tonne (like the HiAce) while towing 2.5 tonnes (one tonne more than the HiAce) which would make it well suited to a wide range of job applications, particularly given the forklift-friendly option of rear barn-doors.

However, even in standard trim, without our test vehicle’s options, it costs about $20K more than Toyota’s dominant rival. So, only a potential buyer can decide if the Vito’s much higher pricing is justified after a decent test drive and consideration of its higher tow rating - and perceived prestige.


Volkswagen Caddy 58.3/10

Families could easily grow to like the Caddy Life. It’s not only enjoyable and economical to drive but its surprisingly spacious cabin offers comfortable seating for all three rows, two of which can be easily removed and replaced as required. It would be equally competent serving as both a weekday family carry-all and weekend escape machine.

Design

Mercedes-Benz Vito

Our test vehicle rides on a 3200m wheelbase, which is the shorter of two available, resulting in an overall vehicle length of more than 5.0 metres (5140mm) and a tight 11.1-metre turning circle. Its 1915mm height ensures access to underground and multi-storey carparks.

It looks a cut above the usual whitegoods-on-wheels appearance of commercial vans with its alloy wheels, chrome grille highlights and black metallic paint including the front and rear bumpers. It has MacPherson strut front suspension, semi-trailing arm coil-spring rear suspension (which is excellent under heavy loads) and four-wheel disc brakes.

Although the driver’s bucket seat offers multiple adjustments, the separate bench seat for two passengers has none, but it does include a separate headrest and lap-sash belt for the centre passenger. All are trimmed in black 'Caluma' fabric.

However, if you’re tall with large feet like me, you’ll struggle to find a comfortable position in the centre seat. Given that its base cushion is offset to the left of the floor’s transmission hump, you can’t sit with feet either side of the hump.

The only choices are to squeeze both feet on top of the hump between dash and seat (not enough room for my size-11 Blundstones) or angle both legs across to the left with your feet on the passenger floor and knees pressing into the dash. Either way, travelling three-up is for short trips only, with the smallest crew-member preferably in the middle.


Volkswagen Caddy 5

The front wheel-drive Caddy Life rides on a 'Maxi' 2970mm wheelbase with MacPherson strut front suspension, multi-link rear suspension, electronic-assisted power-steering and four-wheel disc brakes. It has a 12.1-metre turning circle, which is larger than some one-tonne vans.

The spacious and airy feel of its cabin belies its relatively compact external dimensions, which are shorter in wheelbase, shorter in overall length and narrower (excluding door mirrors) than the Kia Carnival.

However, the Caddy Life is slightly taller than the Kia, resulting in generous headroom for all which enhances its spacious feel.

As a result, this cabin can comfortably accommodate passengers ranging from small kids to lanky teenagers to tall adults in all three rows, which we confirmed courtesy of my 186cm frame.

There’s ample space for the driver and front passenger and the second-row seating also offers adequate knee room, even for someone my height when sitting behind the driver’s seat in my position.

There’s less knee room in the centre position, though, due to the protruding console.

The second-row base cushions, which are split roughly 70/30, don’t have slide adjustment but you can alter the backrest angle. Although three kids could fit comfortably here, larger teens and adults would have limited shoulder room. So, for long trips with grown-ups, the second-row would work best with two.

And even though the third-row base-cushions are also fixed, the rearmost seating is remarkably spacious. Although the flat floor results in elevated knees for someone my height, it still provides enough foot, knee, shoulder and headroom for adequate comfort, so kids would find it even more accommodating.

Practicality

Mercedes-Benz Vito

With its relatively light 1967kg kerb weight (a HiAce equivalent tops 2200kg) and 3050kg GVM, our test vehicle has a 1083kg payload rating, so it’s a genuine one-tonner. And up to 150kg of that can be carried on the roof, where you’ll find four pairs of mounting points along each side of the roof ready for rack-mounting.

It’s also rated to tow up to 2500kg of braked trailer and with its 5550kg GCM (or how much it can legally carry and tow at the same time) it’s rated to tow its maximum trailer weight while carrying its maximum payload. That’s an impressive and useful set of numbers.

The cargo bay, which offers a competitive 6.0 cubic metres of load volume, is accessed by sliding doors on each side with 822mm opening width (although the top half of the cabin bulkhead encroaches on this) and a swing-up tailgate which restricts forklift access for rear loading (a twin barn-door option is available).

The walls and doors of the cargo bay are lined and its wooden load floor is 2678mm long and 1709mm wide with 1270mm between the rear-wheel housings. So, it could carry two 1165mm-square standard Aussie pallets or up to three 800 x 1200mm Euro pallets, secured using your choice of eight load-anchorage points. There’s also a large storage area at the base of the bulkhead which is ideal for carrying ropes, straps, load-padding etc.

There are numerous personal storage places in the cabin, including large bottle-holders and bins in the base of each door plus a second-tier at mid-height for smaller items. There are also three bins and two cupholders in the top of the dash-pad plus an overhead glasses holder, decent-sized glove box and a sizeable storage compartment hidden beneath the outer passenger seat.


Volkswagen Caddy 5

With its 1742kg tare weight (unladen) and 2450kg GVM, the Caddy Life has a 708kg payload rating. In real world use, seven large adults would use up most if not all of that before you could add any luggage, so keep this load limit in mind if you need to carry half a rugby team to training.

However, for most urban requirements involving kids, this weight limit would be more than adequate if you need to haul them and their friends and their gear for a multitude of tasks, from weekday school runs to weekend sports to holiday getaways. And up to 100kg of that 708kg can be carried on the roof, which is ideal for storage solutions like roof-pods.

The Caddy Life is also rated to tow up to 1500kg of braked trailer. And with its generous 4213kg GCM rating (or how much it can legally carry and tow at the same time), that means it can haul its maximum payload while towing its maximum trailer weight, which is a handy capability for many work or play duties.

However, given the tow ball download (TBD) limit is only 75kg, that could present a challenge for those wanting to tow 1500kg given that TBD is usually around 10 per cent of trailer weight (or in this case about double the stated TBD limit).

Even so, one of the Caddy Life’s best features is the versatility of its second and third-row seats, which can be configured to significantly expand load volume.

For example, the backrests on both rows can be folded flat to provide a raised load floor sufficient for carting many bulky items from a load of cardboard for recycling to flatpack furniture.

However, if you need maximum load volume, the second and third rows can be easily removed from the vehicle to create a spacious van.

For starters, there’s more than half a metre of floor length and almost half a cubic metre of load volume behind the third-row seats, which is ideal for grocery shops, school bags and the like.

This expands to more than 1.4 metres of floor and more than 1.7 cubic metres of load volume when the third-row seat is removed.

This space expands again to more than 2.2 metres of floor length and more than 3.0 cubic metres of load volume with both the second and third rows removed.

That’s in the same ballpark as the small commercial van class (under 2.5-tonne GVM) and the sliding doors on either side provide similar load access, so in terms of moving either people or cargo, the versatility of this design makes it very efficient at both.

Given its primary role as a people-mover, there’s generous internal storage for personal items, starting with a large-bottle holder and deep bin in the base of each front door. There’s also a handy driver’s drawer in the right-side dash, open storage in the centre dash-pad and a large glove box.

The centre console has a pair of small-bottle/cupholders and there’s a lidded box at the rear. There’s also a full-width overhead shelf which can hold heaps of stuff and doesn’t feel too close to your forehead due to the generous roof height.

Second-row passengers get a small-bottle/cupholder and bin in each sliding door, plus there are pockets on the front seat backrests and some handy fold-down trays complete with cupholders which are ideal for snacks, games etc on long trips.

Third-row passengers are also well catered for with small-bottle/cupholders and storage on each side.

Price and features

Mercedes-Benz Vito

Our Vito test vehicle is the 116 CDI MWB (Medium Wheel Base) Van, which with 2.0-litre four-cylinder turbo-diesel engine, nine-speed automatic transmission and rear-wheel drive has a list price of $63,278, plus on-road costs.

Our example is fitted with the optional 'Cargo Package' ($2244) which comprises a twin-passenger ‘Comfort’ front bench seat and cargo bay enhancements including a rear LED interior light, full-width bulkhead with window (which separates cabin and cargo bay) and robust wood flooring.

It’s also finished in optional 'Obsidian Black' metallic paint ($1704) which together with the Cargo Package bumps the as-tested list price to $69,701.

Standard equipment includes niceties like 17-inch alloy wheels with 225/55 R17 tyres and a full-size steel spare, front and rear parking sensors, a reversing camera, tinted windows, leather-wrapped and height/reach-adjustable steering wheel with multiple remote functions, along with a driver’s seat comfort pack with adjustable lumbar support and adjustable base-cushion length which can be extended so it sits right under your knees. Great on long drives.

There’s also a chrome grille and interior highlights package, all-season floor mats, two USB ports and a 12-volt accessory outlet plus a multimedia system with 7.0-inch touchscreen, digital radio and multiple connectivity options including Apple and Android devices, voice-command and more.


Volkswagen Caddy 5

Our Life test vehicle is the premium offering in the two-model Caddy range, in this case powered by a TDI 320 2.0-litre, four-cylinder, turbo-diesel engine paired with a seven-speed dual-clutch automatic transmission.

Its list price of $56,790 is considerably more than the base model Kia Carnival diesel ($52,380) which offers an extra seating position. Our example is also finished in 'Fortana Red' metallic paint, which is an extra-cost option.

As the top-shelf model, the Caddy Life comes standard with 17-inch ‘Barahona’ alloys and 215/55R17 tyres plus a full-size steel spare, heated door mirrors, a power tailgate and side/rear privacy glass.

There’s also tasteful chrome detailing on the grille, roof-rails, sliding-door rails and body badges along with colour-coded bumpers and door-handles. Combined with the optional premium paint, this bling creates an upmarket appearance consistent with its premium model status.

Inside the carpeted and surprisingly spacious cabin are three rows of seating (the second and third rows are easily removable) neatly finished in ‘Trialog’ diamond-quilt-style fabric trim.

The driver is treated to keyless start, a multi-adjustable seat including four-way power lumbar support, a leather-wrapped multi-function steering wheel and a large left footrest.

There’s also an 8.25-inch colour touchscreen which serves as central command for the four-speaker multimedia system, with digital radio and multiple connectivity including Apple CarPlay and Android Auto.

Some vehicle settings, including climate control, auto stop/start etc are also touchscreen-controlled, but thankfully audio volume and tuning still use physical dials.

The family-friendly cabin also includes dual-zone climate control, heated front seats, wireless phone-charging, two USB-C ports, two 12-volt sockets, fold-down tables and heating/cooling vents for second-row passengers, LED reading lights, rear luggage compartment cover, lots of places to store stuff and more.

Under the bonnet

Mercedes-Benz Vito

The refined and efficient 'OM654' is a 2.0-litre four-cylinder intercooled turbo-diesel which meets the toughest Euro 6 emissions standards using AdBlue. It produces 120kW at 4200rpm and its 380Nm is served at full strength across a broad torque band between 1350-2400rpm, which highlights its flexibility.

The '9G-Tronic' nine-speed torque converter automatic offers fast and smooth shifting and there are four switchable driving modes comprising 'Eco', 'Comfort', 'Sport' or 'Manual', the latter using steering wheel-mounted paddle-shifters.


Volkswagen Caddy 5

Our premium grade Caddy Life is powered by VW’s excellent 2.0-litre four-cylinder turbo-diesel which produces 90kW of power at 2750-4250rpm and 320Nm of torque between 1500-2500rpm.

It’s paired with an equally refined seven-speed dual-clutch automatic gearbox, which provides the option of sequential manual-shifting in 'Sport' mode using the steering wheel-mounted paddle shifters. There's also an electronic diff lock.

Worth noting there's also a TSI220 version powered by a 84kW/220Nm 1.5-litre four-cylinder petrol engine.

Efficiency

Mercedes-Benz Vito

Mercedes-Benz claims an official combined cycle figure of 6.8L/100km but the dash readout was showing 8.1 at the end of our 348km test, of which about one third of that distance was hauling more than one tonne of payload.

That was lineball with our own figure, calculated from tripmeter and fuel bowser readings, of 8.3 which is outstanding single-digit economy given its big payload and GCM ratings. So, based on our figures, you could expect a ‘real world’ driving range of around 840km from its 70-litre tank.


Volkswagen Caddy 5

VW claims an official combined (urban/extra-urban) cycle consumption of only 4.9L/100km. By comparison, the dash display was showing a more realistic 7.2 at the completion of our 230km of testing, which was a mix of city, suburban and highway driving with a variety of loads, from driver-only to all seven seats being filled when attending a sporting event.

The dash readout was very close to our own figure of 7.8L/100km, calculated from actual fuel bowser and tripmeter readings, which is still thrifty economy for a seven-seater.

So, based on our numbers, you could expect a ‘real world’ driving range of around 640km from its 50-litre tank.

Driving

Mercedes-Benz Vito

It offers a comfortable driving position with good eyelines to all mirrors, even though the central mirror’s view through the bulkhead window is slightly obscured by the centre seat headrest.

There’s a vast blind-spot over the driver’s left shoulder caused by the bulkhead and solid cargo bay walls. This requires total reliance on the passenger-side door mirror in traffic, fortunately with the reassurance of blind-spot monitoring and rear cross-traffic alert.

The driver’s seat, with its fold-down inboard armrest and multiple adjustment, is supportive and comfortable even though the recline angle of the backrest is restricted by the bulkhead behind it. Fortunately, there’s enough recline available, even for tall drivers.

The leather-trimmed steering wheel has a luxurious feel which is in stark contrast to the foot-operated parking brake, which lets out a loud spring-loaded ‘twang’ each time you pull the dashboard lever to release it.

It’s nice to drive on a daily basis as the bulkhead seals off cargo bay noise, steering is nicely weighted, the four-wheel discs provide strong braking and the unladen ride quality with four-coil suspension is smooth and supple.

At city and suburban speeds, the nine-speed auto is efficient at keeping the turbo-diesel operating in its broad peak torque band, with energetic throttle response that never feels sluggish.

With adaptive cruise control it also has effortless highway performance, requiring only 1500rpm to maintain 100km/h and 1750rpm at 110km/h. Engine and wind noise are low, but tyre noise varies according to road surface and can be quite intrusive on coarse bitumen at these higher speeds.

To test its payload rating, we forklifted 975kg into the cargo bay. With the raised tailgate restricting forklift access, we could only load one weight-block through the rear and that was only possible using extended tynes on the forklift. The other two blocks were loaded through the side doors.

With driver the total payload was 1065kg, which was less than 20kg under its limit. The coil-spring rear suspension compressed 75mm, which engaged the long rubber cones located inside the coils that provide a second stage of load support and a ride quality that’s free of thumps over bumps. The nose rose 30mm in response.

With more than a tonne on board, the Vito handled the load with ease. Although more accelerator pedal was needed, particularly on hills, the handling remained stable and it glided over bumps.

It also scoffed at our 13 per cent gradient 2.0km-long set climb at 60km/h, self-shifting down to third gear to easily haul this load to the summit.

Engine-braking on the way down, in a manually-selected second gear, wasn’t as effective which is usually the case with relatively small diesels trying to restrain heavy payloads on steep descents. The quartet of disc brakes kept our speeds below the posted 60km/h limit.


Volkswagen Caddy 5

It exudes solid build quality and design integrity with light and responsive steering, strong braking and a typically European ride that strikes the right balance between the firmness needed for reassuring handling response and the suppleness needed to soak up bumps.

The seven-speed dual-clutch auto does a good job keeping the turbo-diesel operating within its torque sweet-spot between 1500-2500rpm for most of the time, where engine response is at its strongest in city and suburban driving.

Even when hauling a sizeable payload, as we did with all seven seats occupied, the 2.0-litre engine’s hearty 320Nm of torque maintained good response around town, where it didn’t feel overly sluggish or require manual-shifting to sharpen its response under this load.

It’s also a relaxed highway cruiser, requiring only 1600rpm to maintain 110km/h. Noise suppression is also commendable at these speeds, with negligible engine, tyre and wind noise intrusion.

Safety

Mercedes-Benz Vito

Currently there's no ANCAP rating for Vito models built from January 2023. Even so, our test vehicle is loaded with active safety features in M-B’s latest ‘Adaptive ESPR – Electronic Stability Program 9i’ plus front and (side) window airbags for driver and outer passenger, digital reversing camera with three rear-view modes, heated door mirrors and lots more.

 


Volkswagen Caddy 5

It has a maximum five-star ANCAP rating awarded in 2021 (expires Dec 2027). Passive safety includes front, side and centre airbags for driver and front passenger plus side-curtain airbags for all three rows.

The extensive active safety menu includes AEB with pedestrian and cyclist monitoring, lane-keeping, blind-spot monitoring and rear cross-traffic alert, autonomous oncoming vehicle braking when turning, front and rear parking assist, reversing camera, tyre pressure monitoring and lots more.

There are three top-tether child-seat restraints for the second-row and two for the third-row, plus two ISOFIX anchorage points for both the second and third-rows.

Ownership

Mercedes-Benz Vito

The Vito is covered by a five-year/250,000km warranty including a 24-hour roadside assist support package. Service intervals are 12 months/25,000km whichever occurs first.

A choice of three capped-price service plans is available, including 'Best Basic Pre-Paid' which covers five scheduled services for a total cost of $4892, or an average of $978 per service.


Volkswagen Caddy 5

Warranty is five years/unlimited km plus 12 months roadside assist.

Scheduled servicing is every 12 months/15,000km whichever occurs first.

Capped-price for the first five scheduled services up to five years/75,000km totals $3275, or an average of $655 per year. VW also offers pre-paid five-year service plans which offer significant savings.