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Volkswagen Caddy 5


Toyota HiAce

Summary

Volkswagen Caddy 5

Volkswagen’s Caddy Life seven-seater combines compact dimensions with efficient use of internal space and seating flexibility to deliver an effective combination of comfort and utility.

We recently spent a week with the premium model to see if this people-mover can meet the diverse requirements of busy families for work and play, in a people-mover segment dominated by the Kia Carnival.

Safety rating
Engine Type2.0L turbo
Fuel TypeDiesel
Fuel Efficiency4.9L/100km
Seating7 seats

Toyota HiAce

Latest VFACTS new vehicle registration figures show that in 2024 the Toyota HiAce one-tonne van commands more than 46 per cent of the 2.5 to 3.5-tonne GVM segment.

In other words, almost every second new mid-sized van sold in Australia is a HiAce, leaving numerous competitors from Korean, European and Chinese manufacturers to fight over the remaining buyers.

So, why does the only Japanese competitor in this crowded space maintain such dominance? We recently became reacquainted with this venerable workhorse in search of answers.

Safety rating
Engine Type2.8L turbo
Fuel TypeDiesel
Fuel Efficiency8.2L/100km
Seating2 seats

Verdict

Volkswagen Caddy 58.3/10

Families could easily grow to like the Caddy Life. It’s not only enjoyable and economical to drive but its surprisingly spacious cabin offers comfortable seating for all three rows, two of which can be easily removed and replaced as required. It would be equally competent serving as both a weekday family carry-all and weekend escape machine.


Toyota HiAce8/10

When you consider its competitive pricing (particularly for fleets), resolute resale value, robust construction, rock-solid reliability, excellent load-hauling ability, five-star safety and all-round practicality, it’s not hard to understand why the HiAce is such a popular workhorse. It’s not perfect, like any van, but when performing its intended role it’s very good.

Design

Volkswagen Caddy 5

The front wheel-drive Caddy Life rides on a 'Maxi' 2970mm wheelbase with MacPherson strut front suspension, multi-link rear suspension, electronic-assisted power-steering and four-wheel disc brakes. It has a 12.1-metre turning circle, which is larger than some one-tonne vans.

The spacious and airy feel of its cabin belies its relatively compact external dimensions, which are shorter in wheelbase, shorter in overall length and narrower (excluding door mirrors) than the Kia Carnival.

However, the Caddy Life is slightly taller than the Kia, resulting in generous headroom for all which enhances its spacious feel.

As a result, this cabin can comfortably accommodate passengers ranging from small kids to lanky teenagers to tall adults in all three rows, which we confirmed courtesy of my 186cm frame.

There’s ample space for the driver and front passenger and the second-row seating also offers adequate knee room, even for someone my height when sitting behind the driver’s seat in my position.

There’s less knee room in the centre position, though, due to the protruding console.

The second-row base cushions, which are split roughly 70/30, don’t have slide adjustment but you can alter the backrest angle. Although three kids could fit comfortably here, larger teens and adults would have limited shoulder room. So, for long trips with grown-ups, the second-row would work best with two.

And even though the third-row base-cushions are also fixed, the rearmost seating is remarkably spacious. Although the flat floor results in elevated knees for someone my height, it still provides enough foot, knee, shoulder and headroom for adequate comfort, so kids would find it even more accommodating.


Toyota HiAce

Toyota’s unwavering adherence to rear-wheel drive ensures the HiAce has an inherent traction advantage over its predominantly front-wheel-drive rivals, particularly when hauling heavy payloads on low-grip surfaces.

Rear-wheel drive also ensures the front wheels can be turned sharply enough for its 3210mm wheelbase to deliver an impressively tight 11.0-metre turning circle. And its 1990mm height also allows access to underground loading docks and multi-storey car parks.

The chassis design is simple and robust with MacPherson strut front suspension, a leaf-spring live rear axle, variable-ratio rack and pinion steering and (on automatic variants) four-wheel disc brakes.

There’s no mesh-type cargo barrier or solid bulkhead between the cargo bay and cabin (but both are also available as genuine accessories) and the black door-handles and unpainted black plastic front and rear bumpers are designed to best withstand the wear and tear often evident in these areas on hard-working vans.

The two-tone dash layout is neat and functional, with clear analogue instrumentation and dash controls (mostly physical dials and buttons) that are easy to reach and operate. And it sticks with a good old lever-type manual handbrake instead of an electric one. All are chosen for their rugged simplicity.

The only useful item missing is a fold-down inboard armrest for the driver’s seat, offered by numerous rivals to reduce neck and shoulder strain during long days behind the wheel.

Practicality

Volkswagen Caddy 5

With its 1742kg tare weight (unladen) and 2450kg GVM, the Caddy Life has a 708kg payload rating. In real world use, seven large adults would use up most if not all of that before you could add any luggage, so keep this load limit in mind if you need to carry half a rugby team to training.

However, for most urban requirements involving kids, this weight limit would be more than adequate if you need to haul them and their friends and their gear for a multitude of tasks, from weekday school runs to weekend sports to holiday getaways. And up to 100kg of that 708kg can be carried on the roof, which is ideal for storage solutions like roof-pods.

The Caddy Life is also rated to tow up to 1500kg of braked trailer. And with its generous 4213kg GCM rating (or how much it can legally carry and tow at the same time), that means it can haul its maximum payload while towing its maximum trailer weight, which is a handy capability for many work or play duties.

However, given the tow ball download (TBD) limit is only 75kg, that could present a challenge for those wanting to tow 1500kg given that TBD is usually around 10 per cent of trailer weight (or in this case about double the stated TBD limit).

Even so, one of the Caddy Life’s best features is the versatility of its second and third-row seats, which can be configured to significantly expand load volume.

For example, the backrests on both rows can be folded flat to provide a raised load floor sufficient for carting many bulky items from a load of cardboard for recycling to flatpack furniture.

However, if you need maximum load volume, the second and third rows can be easily removed from the vehicle to create a spacious van.

For starters, there’s more than half a metre of floor length and almost half a cubic metre of load volume behind the third-row seats, which is ideal for grocery shops, school bags and the like.

This expands to more than 1.4 metres of floor and more than 1.7 cubic metres of load volume when the third-row seat is removed.

This space expands again to more than 2.2 metres of floor length and more than 3.0 cubic metres of load volume with both the second and third rows removed.

That’s in the same ballpark as the small commercial van class (under 2.5-tonne GVM) and the sliding doors on either side provide similar load access, so in terms of moving either people or cargo, the versatility of this design makes it very efficient at both.

Given its primary role as a people-mover, there’s generous internal storage for personal items, starting with a large-bottle holder and deep bin in the base of each front door. There’s also a handy driver’s drawer in the right-side dash, open storage in the centre dash-pad and a large glove box.

The centre console has a pair of small-bottle/cupholders and there’s a lidded box at the rear. There’s also a full-width overhead shelf which can hold heaps of stuff and doesn’t feel too close to your forehead due to the generous roof height.

Second-row passengers get a small-bottle/cupholder and bin in each sliding door, plus there are pockets on the front seat backrests and some handy fold-down trays complete with cupholders which are ideal for snacks, games etc on long trips.

Third-row passengers are also well catered for with small-bottle/cupholders and storage on each side.


Toyota HiAce

Our barn-door-equipped test vehicle has a hefty 2245kg kerb weight and 3300kg GVM, which results in a genuine one-tonne-plus payload rating of 1055kg. Up to 120kg of that weight can be carried on Toyota’s triple roof-rack set.

It’s also rated to tow up to 1500kg of braked trailer, which is less than some rivals but in reality should adequately cover most towing requirements of van operators.

And with its 4800kg GCM rating (or how much weight it can legally carry and tow at the same time), that means it can carry its maximum payload while towing its maximum trailer weight. So, that’s a combined total of more than 2.5 tonnes of cargo-carrying ability, which would comfortably meet or exceed most job requirements.

The generously-sized cargo bay, which offers an impressive 6.2 cubic metres of load volume, is accessed from either side through sliding doors with large 1010mm openings, or from the rear through the optional barn doors which can be opened to 180 degrees (with special lower hinges to hold them there) allowing easy access for forklifts.

The cargo bay is 2530mm long, 1760mm wide and 1340mm high and with 1268mm between the rear wheel housings it can swallow up to two standard Aussie pallets or up to three Euro pallets, held in place by a choice of six load-anchorage points.

There’s plenty of internal lighting, the walls and doors are lined to mid-height and the roof features a full-length internal lining, which is unusual for vans and we suspect contributes to suppression of tyre noise emanating from the rear wheel housings.

Cabin storage includes a large bottle holder and bin in the base of each front door, small-bottle/cupholders on either side of the dash and in the centre, plus a single glove box. The well-designed centre console offers another two bottle holders plus large internal storage, which is capped by a hinged lid that multi-tasks as a shallow storage tray and handy work desk.

Price and features

Volkswagen Caddy 5

Our Life test vehicle is the premium offering in the two-model Caddy range, in this case powered by a TDI 320 2.0-litre, four-cylinder, turbo-diesel engine paired with a seven-speed dual-clutch automatic transmission.

Its list price of $56,790 is considerably more than the base model Kia Carnival diesel ($52,380) which offers an extra seating position. Our example is also finished in 'Fortana Red' metallic paint, which is an extra-cost option.

As the top-shelf model, the Caddy Life comes standard with 17-inch ‘Barahona’ alloys and 215/55R17 tyres plus a full-size steel spare, heated door mirrors, a power tailgate and side/rear privacy glass.

There’s also tasteful chrome detailing on the grille, roof-rails, sliding-door rails and body badges along with colour-coded bumpers and door-handles. Combined with the optional premium paint, this bling creates an upmarket appearance consistent with its premium model status.

Inside the carpeted and surprisingly spacious cabin are three rows of seating (the second and third rows are easily removable) neatly finished in ‘Trialog’ diamond-quilt-style fabric trim.

The driver is treated to keyless start, a multi-adjustable seat including four-way power lumbar support, a leather-wrapped multi-function steering wheel and a large left footrest.

There’s also an 8.25-inch colour touchscreen which serves as central command for the four-speaker multimedia system, with digital radio and multiple connectivity including Apple CarPlay and Android Auto.

Some vehicle settings, including climate control, auto stop/start etc are also touchscreen-controlled, but thankfully audio volume and tuning still use physical dials.

The family-friendly cabin also includes dual-zone climate control, heated front seats, wireless phone-charging, two USB-C ports, two 12-volt sockets, fold-down tables and heating/cooling vents for second-row passengers, LED reading lights, rear luggage compartment cover, lots of places to store stuff and more.


Toyota HiAce

Our test vehicle is equipped with Toyota’s ubiquitous 2.8-litre four-cylinder turbo-diesel shared by all models in the HiAce range. However, ours is equipped with the optional six-speed automatic and rear barn doors which raises the list price to $51,636.

Even so, that’s still within the ballpark of its closest rivals including the LDV G10+ Barn Door ($40,063), Hyundai Staria Load Barn Door ($46,740), and Ford’s new Transit Trend LWB Barn Door ($57,590).

Our example is also equipped with a solid-walled left-side sliding door (in preference to the standard offering with window), which HiAce buyers can specify at no extra cost when ordering.

The two-seater HiAce comes standard with 'French Vanilla' paint and 16-inch steel wheels with replaceable plastic covers, 215/70R16 tyres and a full-size spare, but there’s no protective load-floor liner for the cargo bay (a Toyota genuine accessory is available).

There’s also halogen headlights and DRLs (no fancy LEDs here, folks) and the neat two-tone cabin has a tilt/reach adjustable leather-accented steering wheel, power-adjustable lumbar support on the driver’s seat, one USB port and two 12-volt cabin sockets, plus a large centre console that offers numerous storage options.

The driver also gets a 4.2-inch driver’s info display and there’s an 8.0-inch touchscreen (plus steering wheel switches) to control the two-speaker infotainment system, which offers multiple connectivity including Apple CarPlay/Android Auto, Bluetooth, digital radio and more.

Under the bonnet

Volkswagen Caddy 5

Our premium grade Caddy Life is powered by VW’s excellent 2.0-litre four-cylinder turbo-diesel which produces 90kW of power at 2750-4250rpm and 320Nm of torque between 1500-2500rpm.

It’s paired with an equally refined seven-speed dual-clutch automatic gearbox, which provides the option of sequential manual-shifting in 'Sport' mode using the steering wheel-mounted paddle shifters. There's also an electronic diff lock.

Worth noting there's also a TSI220 version powered by a 84kW/220Nm 1.5-litre four-cylinder petrol engine.


Toyota HiAce

Toyota’s well-proven 1GD-FTV 2.8 litre four-cylinder turbo-diesel, which also powers Toyota’s HiLux, Fortuna and Prado model lines, produces 130kW at 3400rpm and (in auto models like ours) 450Nm of torque between 1600-2400rpm. Its Euro 5 emissions compliance doesn’t require AdBlue, which minimises maintenance and running costs.

The refined and smooth-shifting six-speed torque converter automatic offers the choice of sequential manual shifting if required. Fuel efficiency is also optimised with full torque converter lock-up on fourth, fifth and sixth gears, along with overdrive on fifth and sixth being ideal for highway driving. The inherent traction advantage of rear-wheel drive is enhanced by an electronically controlled automatic limited-slip diff.

Efficiency

Volkswagen Caddy 5

VW claims an official combined (urban/extra-urban) cycle consumption of only 4.9L/100km. By comparison, the dash display was showing a more realistic 7.2 at the completion of our 230km of testing, which was a mix of city, suburban and highway driving with a variety of loads, from driver-only to all seven seats being filled when attending a sporting event.

The dash readout was very close to our own figure of 7.8L/100km, calculated from actual fuel bowser and tripmeter readings, which is still thrifty economy for a seven-seater.

So, based on our numbers, you could expect a ‘real world’ driving range of around 640km from its 50-litre tank.


Toyota HiAce

Toyota claims combined average consumption of 7.9L/100km for our test vehicle, but the dash readout was showing 11.0L/100km when we stopped to refuel after 270km of testing.

This was conducted with the engine’s auto start/stop function switched off and comprised a mix of city, suburban and highway driving, of which about one third was hauling a near-maximum payload.

Our own figure, calculated from actual fuel bowser and tripmeter readings, was higher again at 11.8, which still isn’t bad for a vehicle with a kerb weight exceeding 2.2 tonnes driven mostly in busy urban traffic and hauling almost one tonne during our test. So, based on our ‘real-world’ consumption figures, you could expect a driving range of around 600km from its 70-litre tank.

Driving

Volkswagen Caddy 5

It exudes solid build quality and design integrity with light and responsive steering, strong braking and a typically European ride that strikes the right balance between the firmness needed for reassuring handling response and the suppleness needed to soak up bumps.

The seven-speed dual-clutch auto does a good job keeping the turbo-diesel operating within its torque sweet-spot between 1500-2500rpm for most of the time, where engine response is at its strongest in city and suburban driving.

Even when hauling a sizeable payload, as we did with all seven seats occupied, the 2.0-litre engine’s hearty 320Nm of torque maintained good response around town, where it didn’t feel overly sluggish or require manual-shifting to sharpen its response under this load.

It’s also a relaxed highway cruiser, requiring only 1600rpm to maintain 110km/h. Noise suppression is also commendable at these speeds, with negligible engine, tyre and wind noise intrusion.


Toyota HiAce

It’s easy for drivers of most shapes and sizes to find a comfortable driving position in the spacious cabin, given its height/reach adjustable steering wheel, large left footrest and supportive seating with power-adjustable lumbar support.

Although there’s a huge blind spot over the driver’s left shoulder created by the solid walls of the cargo bay, active driver aids including blind-spot monitoring, rear cross-traffic alert and rear-view camera minimise the potential hazards of changing lanes and reversing out of driveways into busy traffic.

Braking is reassuringly strong and the steering is responsive, with easy manoeuvrability thanks to the conspicuously tight turning circle and lightness of the variable-ratio steering at parking speeds.

The ride quality is reasonably supple when unladen or lightly loaded and, for a van without a bulkhead between the cabin and cargo bay, has comparatively low internal noise levels at speeds up to 80km/h.

The 2.8-litre turbo-diesel, with its sizeable 450Nm of torque, has strong low-rpm response and displays good flexibility in city and suburban driving.

Its performance is optimised by the smooth-shifting six-speed auto, which also delivers fuel-efficient highway travel that requires less than 2000rpm to maintain 110km/h. The sequential manual-shifting function can be handy in certain situations, like carrying/towing heavy loads in hilly terrain.

To test its GVM rating we forklifted 890kg into the cargo bay, which combined with the driver equalled a total payload of 990kg that was only 65kg shy of its 1055kg limit.

The stout rear leaf-springs only compressed about 30mm under this loading, which left more than 60mm of static bump-stop clearance that was more than enough to ensure there was no bottoming-out on our test route.

The turbo-diesel’s ample torque made light work of hauling this payload in city, suburban and highway driving. It was also particularly strong in the hills, where it easily conquered our 13 per cent gradient, 2.0km-long set climb in third gear.

Engine braking on the way down, in a manually selected second gear, wasn’t as strong but far from disgraced given the near one-tonne payload it was trying to restrain. Even so, its four-wheel disc brakes were more than capable of keeping speeds in check.

Our only criticism is the high internal noise levels at highway speeds, when tyre roar through the rear wheel housings can become intolerable over long distances, particularly on coarse bitumen surfaces with an empty cargo bay amplifying the noise.

In our experience, this is a problem shared by all vans at these speeds if they’re not equipped with a sealed cabin bulkhead. So, if your work involves a lot of highway travel, we would recommend fitting one that's available in Toyota’s genuine accessories range. Or buying some earplugs.

Safety

Volkswagen Caddy 5

It has a maximum five-star ANCAP rating awarded in 2021 (expires Dec 2027). Passive safety includes front, side and centre airbags for driver and front passenger plus side-curtain airbags for all three rows.

The extensive active safety menu includes AEB with pedestrian and cyclist monitoring, lane-keeping, blind-spot monitoring and rear cross-traffic alert, autonomous oncoming vehicle braking when turning, front and rear parking assist, reversing camera, tyre pressure monitoring and lots more.

There are three top-tether child-seat restraints for the second-row and two for the third-row, plus two ISOFIX anchorage points for both the second and third-rows.


Toyota HiAce

The HiAce has a five-star ANCAP rating awarded in 2019 which will expire in December 2025. It comes with seven airbags plus benchmark active safety features including AEB with pedestrian and daytime cyclist detection, lane departure alert with braking assist, speed sign recognition, blind-spot monitoring, rear cross-traffic alert, front and rear parking sensors, reversing camera and more.

Ownership

Volkswagen Caddy 5

Warranty is five years/unlimited km plus 12 months roadside assist.

Scheduled servicing is every 12 months/15,000km whichever occurs first.

Capped-price for the first five scheduled services up to five years/75,000km totals $3275, or an average of $655 per year. VW also offers pre-paid five-year service plans which offer significant savings.


Toyota HiAce

It is covered by a five-year/unlimited km warranty. Scheduled servicing is a relatively short six months/10,000km intervals, whichever occurs first. Capped-price of $290 per service covers the first six scheduled services over three years or 60,000km.