Ford Transit Custom VS Volkswagen Amarok
Ford Transit Custom
Likes
- Practical user-friendly design
- Real-world fuel economy
- GVM/GCM/tow ratings
Dislikes
- No ANCAP rating yet
- Purchase price
- Loose barn-door trim
Volkswagen Amarok
Likes
- Off-road ability
- Value
- Safety
Dislikes
- No adjustable rear ventilation
- No back seat USBs
- Firm suspension
Summary
Ford Transit Custom
Those looking to buy a mid-sized (2.5 to 3.5-tonne GVM) commercial van are spoilt for choice, as there are currently 11 models from nine manufacturers competing for your business.
Latest VFACTS industry figures show that Toyota’s HiAce continues to dominate this segment with a staggering 46 per cent share of sales, well ahead of Hyundai’s Staria Load, LDV’s G10 and Ford’s Transit Custom in a close three-way fight for second place.
Chasing a larger slice of this pie chart, Ford has launched its all-new Transit Custom range which in Australia is the first new generation of Transit Custom in a decade.
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Ford claims it’s globally popular one-tonner has been redesigned from the ground up, so we recently spent a week aboard to see from a tradie's perspective if it has what it takes to put a larger dent in HiAce sales.
Safety rating | — |
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Engine Type | 2.0L turbo |
Fuel Type | Diesel |
Fuel Efficiency | 7.6L/100km |
Seating | 3 seats |
Volkswagen Amarok
I couldn’t say I’m familiar with Australia’s inland deserts. I thought there were two or three - the Simpson, Gibson, maybe the Great Sandy.Â
But did you know there are 10? And Volkswagen knows each intimately thanks to a recent Guinness world record verified crossing of them all… in one go.
It took a tweaked-up Amarok six days and 17 hours if you must know, and to celebrate VW has created a limited build (300 unit) version of the dual cab ute called, you guessed it… the 10 Deserts Edition.
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And we were invited to steer it on-road and over a variety of challenging (public) off-road trails around Mt Macedon and Cobaw, about an hour’s drive north-west of Melbourne.
Not quite the Strzelecki Track, but tough enough to see if this special VeeDub has what it takes to drive your off-highway ambitions. So, stay with us!
Safety rating | — |
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Engine Type | — |
Fuel Type | — |
Fuel Efficiency | —L/100km |
Seating | — |
Verdict
Ford Transit Custom8.1/10
Although yet to be ANCAP-rated, the latest Transit Custom LWB offers numerous design features unmatched by the dominant HiAce LWB, along with higher load volume/payload/tow ratings and less frequent servicing. However, those attributes come at a much higher price than its Toyota rival, so only a potential buyer can decide if they’re worth the extra spend.
Volkswagen Amarok8/10
It’s been developed with adventurous four-wheel-drive enthusiasts in mind, but we don’t know exactly what it will cost. However, given the current ballpark estimate, the value equation will likely stack up well and things like safety and the ownership package are solid. And we know it’s tough and capable in rough going, which is the main point, after all. This package works brilliantly well.
Note: CarsGuide attended this event as a guest of the manufacturer, with travel, accommodation and meals provided.
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Design
Ford Transit Custom
Our Trend LWB test vehicle has a 3500mm wheelbase and 5450mm overall length, with both dimensions being 400mm longer than its SWB sibling. Its 1980mm height ensures access to height-restricted areas like multi-storey carparks and underground loading bays.
The new front-wheel-drive chassis platform retains simple and rugged MacPherson struts up front, but there’s a new coil-spring independent rear suspension (IRS) replacing the previous leaf-spring/beam axle for improved ride comfort and handling. Steering is rack and pinion and there’s a quartet of disc brakes.
Its new cargo bay design has a lower floor and new access step for improved ease of loading and unloading. The front wheels and strut towers have also been moved further forward, resulting in a shorter front body overhang to assist when parking and manoeuvring in confined spaces.
This front suspension relocation has also improved cabin floor space and foot rests for occupants, in a user-friendly cabin that allows a driver to easily enter and exit the vehicle from both sides. This ‘walk-through’ function is enabled by a flat floor combined with a flush-fitting electronic parking brake button and column-mounted gearshift stalk to ensure the dash is largely free from protrusions.
The steering wheel is noticeably square in shape, which offers two benefits. The squared-off bottom half optimises space for the driver’s torso, while the top half creates a ‘frame’ around the instrument panel to provide the driver with an unobstructed view.
Our only gripe was a loose plastic moulding that shrouds the wiper motor on the RHS rear barn-door. On numerous occasions, after clicking it back in place, it would become dislodged when closing the doors and tumble into the cargo bay. It could have been a manufacturing fault unique to our test vehicle, but not something we've previously experienced in Transit Customs.
Volkswagen Amarok
The Amarok is already a sleek-looking dual cab and the ‘Clear White’-only 10 Deserts Edition picks up unique black badging, a standard black tonneau cover and 17-inch satin ‘Asphalt Black’ alloy wheels shod with all-terrain rubber. More hardcore off-road tyres are a no-cost option, which is a nice touch, and there are black side steps and a ‘Asphalt Black’ mesh grille with ‘Bolder Grey’ inserts.
An ARB lift kit raises ground clearance by 40mm, from an already decent 235mm to 275mm, and ‘Genuine VW’ underbody protection is added.
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The interior is cool, calm and collected in typical VW fashion with a predominantly dark grey colour palette highlighted by silver and brushed metal accents.
The 8.0-inch digital instrument display and 10.1-inch multimedia screen look contemporary without being garish, and there’s a workable mix of digital and physical controls, with climate being the former and audio the latter.
Practicality
Ford Transit Custom
With its 2016kg minimum kerb weight and 3225kg GVM, the Trend LWB offers a one-tonne-plus payload rating of 1209kg. It also has a big 2500kg braked tow rating and with its generous 5725kg GCM (or how much it can legally carry and tow at the same time) it impressively can tow its maximum trailer weight while hauling its maximum payload.
The cargo bay is accessed via a standard kerbside sliding-door with large 1030mm opening, plus rear barn-doors that open to 180 degrees. Note our test vehicle has the extra-cost option of sliding-doors on both sides (an optional single-lift tailgate is also available).
The LWB load floor is 3002mm long with 1392mm between the rear wheel-housings. So, it can comfortably carry up to two standard Aussie pallets or up to three Euro pallets, held in place by a choice of eight load-anchorage points.
By opening the hatch at the base of the cabin bulkhead, the floor length extends to 3450mm by utilising spare room under the passenger bench seat. This feature is handy for carrying long lengths of timber, electrical conduit, copper/PVC pipe, rolls of carpet etc.
Its 6.8 cubic metres of load volume is larger than the HiAce LWB’s 6.2 and the cargo bay comes standard with Ford’s ‘Load Area Protection Kit’ comprising a moulded floor-liner plus side and rear door protection. Three internal LED lights provide brilliant illumination in low-light conditions.
Although not fitted to our test vehicle, all MY24.5 models come equipped with Ford’s clever integrated roof-rack system, comprising a trio of hinged racks which lie flat when not in use but can be easily raised and locked into vertical positions. This sturdy design can carry up to 155kg when shared across the three racks.
There’s generous cabin storage too, with each front door offering three tiers of storage with the largest central tier comprising a large-bottle holder and bin.
There’s also small-bottle/cup-holders at each end of the dash and a fold-out small-bottle/cup-holder for the driver lower down, plus a glovebox and on top of the dash two cavernous compartments which negate the need for an overhead shelf.
The centre seat’s backrest folds flat to reveal a small work desk and the bench seat’s hinged base-cushions can tilt forward into a vertical position to access a large hidden storage area beneath. This vast space also serves as the cargo bay’s load-floor extension when carrying long items.
Volkswagen Amarok
At just over 5.3m long, a little more than 1.9m wide and close to 1.9m tall (with a 3270mm wheelbase) the Amarok lives within the same dimensional footprint as key competitors like the Ford Ranger, Toyota HiLux and Isuzu D-Max.
Up front, it's easy to get in and out thanks to big door apertures and this limited edition’s slightly higher ride height. There’s plenty of breathing space and good separation from your co-pilot.
In terms of storage there are door bins with room for decent size bottles, a couple of cup/bottle holders in the centre console, a lidded storage box between the seats (which doubles as a centre armrest), a wireless charging pad ahead of that, two glove boxes, a shallow well in the centre of the dashtop and a drop down sunglasses holder.
In the back, sitting behind the driver’s seat set to my 183cm position, there’s plenty of head, leg and toe room.
Three full-size adults across the second row will be okay for short to medium trips and a trio of up to late teenage kids will be fine. There are bins in the doors with room for medium-size bottles, a fold-down centre armrest with a pair of cupholders and map pockets in the front seat backs.
On the not so good side, there’s no individual ventilation control for back-seaters and the only power option is a 12-volt socket with USB-A and -C ports confined to the front only. Shout out for the USB input in the mirror housing for a dash cam, though.
The roughly 1.5m long by 1.2m wide illuminated tray will accommodate a Euro pallet between the wheel arches. There are multiple tie-down rings and tailgate closing is assisted.
Maximum towing capacity for a braked trailer is 3500kg (750kg unbraked), a full-size spare is on-board and there are two towing hooks at the front.
Price and features
Ford Transit Custom
The new Transit Custom range consists of four models, comprising the work-focused Trend in a choice of short wheelbase (SWB) or long wheelbase (LWB) plus the more lifestyle-oriented Sport SWB and Sport Double-Cab LWB.
Our test vehicle is the Trend LWB, which like all variants is available only with Ford’s latest 2.0-litre TDCi EcoBlue four-cylinder turbo-diesel and eight-speed automatic for a list price of $57,590. That's considerably higher than rivals including the Toyota HiAce LWB Barn Door ($51,636), Hyundai Staria Load Barn Door ($46,740) and LDV G10+ Barn Door ($39,537).
It comes standard with Frozen White paint, 16-inch steel wheels with replaceable plastic covers and 215/65R16C tyres with a full-size steel spare.
There's fabric-trimmed seating for three comprising an eight-way manually adjustable driver’s seat, with lumbar support and fold-down inboard armrest, plus a two-passenger bench seat. The two outer seating positions are also heated.Â
The cabin is separated from the cargo bay by a metal bulkhead which doubles as a cargo barrier, equipped with a central window and load-through hatch (see Practicality). Plus there’s keyless start, USB-A/USB-C ports and a 12-volt socket, Sensico (synthetic leather) steering wheel with ample height/reach adjustment and more.
The dash offers a big 12-inch screen with 7.0-inch colour digital instrument cluster for the driver, plus a 13-inch multi-function colour touchscreen display which controls some vehicle settings and the four-speaker SYNC 4 multimedia system with digital radio, Bluetooth and wireless Apple CarPlay and Android Auto compatibility.
There’s also wireless phone charging, sat-nav and, for the first time in a Ford vehicle in Australia, an embedded 5G modem to optimise connectivity.
Volkswagen Amarok
Although it’s being cagey on exact pricing at this stage, Volkswagen says the Amarok 10 Deserts Edition will be positioned between $65 and $70K (likely closer to former than the latter).
The Amarok Life TDI500 this car is based on boasts a healthy standard equipment list including LED headlights, daytime running lights and fog lights, adaptive cruise control (with stop/go), alloy rims, a towbar, wireless charging and tailgate lift assist plus wireless Android Auto and Apple CarPlay.Â
There’s also six-speaker audio (with digital radio), single-zone air-con, electrically folding and heated exterior mirrors (with courtesy lamps), auto headlight and high-beam control, a leather-trimmed steering wheel and gearshift, and auto rain-sensing wipers.
Not a bad fit-out, even before adding the extra 10 Deserts kit (see Design) and that prospective price puts it between the existing Amarok TDI500 Life ($59,490) and Style $69,740), both before on-road costs, and a step up from Ford’s close to $57K limited-run (1500 unit) Ranger Black Edition.
Under the bonnet
Ford Transit Custom
Ford’s latest TDCi EcoBlue 2.0-litre four-cylinder turbo-diesel with AdBlue produces the same 125kW at 3500rpm as its predecessor. It also matches the previous model’s 390Nm of torque, but it's served across a wider torque band between 1750-2500rpm which is also higher in the rpm range.
The new eight-speed torque converter automatic (previously six-speed) is smooth and refined, offering the choice of sequential manual-shifting via a rotating knob on the column-mounted gearshift stalk. There are also four selectable drive modes comprising Normal, Eco, Slippery and Tow/Haul.
Volkswagen Amarok
The record-breaking Amarok was a V6 Style, but this limited edition is based on the Amarok TDI500 Life, so a 2.0-litre turbo-diesel four-cylinder engine sits under the bonnet, sending 154kW/500Nm to the rear, or all four wheels, via a 10-speed automatic transmission.
This twin-turbo, dual-overhead cam unit is shared with the Amarok’s twin under the skin, the Ford Ranger (where it’s referred to as the ‘Bi-Turbo’), and the selectable all-wheel-drive system features three driving modes - 2H, 4H & 4L - and there’s a mechanical rear diff lock. Â
Efficiency
Ford Transit Custom
Ford claims an official combined average of 8.0L/100km and the dash display was claiming a close 8.9 at the completion of our 273km test.
This was mostly unladen city and suburban driving, plus hauling a near-maximum payload on a mix of highways and backroads. The engine’s Auto Stop/Start feature remained on for the duration of our test.
Our own figure, calculated from fuel bowser and tripmeter readings, was higher again at 9.2 which is still excellent single-digit economy for a van weighing more than two tonnes in real-world use. Therefore, based on our figure, you could expect a realistic driving range of around 760km from its 70-litre tank.
Volkswagen Amarok
The TDI500’s official fuel consumption figure on the combined (urban/extra-urban) cycle is 7.2L/100km. With an 80-litre fuel tank on board, theoretical range is around 1100km.
Stop-start is standard, but we’ll have to wait for an as-tested figure, as this launch drive leant heavily into arduous off-road work.
For reference, in previous testing we’ve recorded real-world consumption closer to 10.0L/100km for this Amarok powertrain, which would deliver a driving range of around 800km.
Driving
Ford Transit Custom
The large front doors open wide for easy access. Multiple seat adjustments combined with a fold-down inboard armrest, ample choice of steering wheel height/reach and a large left footrest ensure a comfortable driving position.
The thick-rimmed steering wheel has a quality feel and there’s clear eyelines to the big door mirrors, in which the lower third of each offers a wide-angle view. This is most appreciated on the LHS given the van’s solid walls and resulting huge blind-spot, with safety enhanced by blind-spot monitoring and cross-traffic alert.
It has brisk acceleration from standing starts, with the eight-speed automatic smoothly upshifting at 2500rpm in each gear to keep the engine operating in its peak torque zone. This ensures zippy performance in city and suburban driving, plus optimum efficiency at highway speeds.
Unladen ride quality and handling are enhanced by the new IRS, although the difference is not as noticeable as you might expect given how well Ford refined the previous leaf-spring/beam axle arrangement.
To test its payload rating we forklifted 975kg into the cargo bay, which combined with our crew of two equalled a total payload of 1155kg that was only 54kg less than its legal limit.
The coil-spring IRS compressed about 60mm under this load, which ensured long cone-shaped jounce rubbers attached to the underfloor engaged with the suspension arms to provided a second stage of load support. This also avoided any harsh bottoming-out over larger bumps on our test route.
Its competent drivetrain also made light work of our 13 per cent gradient, 2.0km-long set climb at 60km/h, with the eight-speed auto self-shifting down to fifth gear and maximum torque at 2500rpm to easily haul this load to the summit.
Engine braking on the way down was also commendable, given its modest 2.0-litre displacement and the big payload it was trying to restrain, with only one solid brake application required to avoid exceeding the speed limit or reaching its 5000rpm redline on overrun.
Volkswagen Amarok
The Amarok TDI500 is easy and effortless to drive on the open road. Peak power of 154kW (at 3750rpm) is adequate, but it’s the 500Nm of pulling power, delivered exactly where you want it at just 1750rpm, that sets the tone.
With 10 ratios to cycle through, the auto transmission also helps keep things in the sweet spot and while you’re aware of a certain amount of diesel thrum under acceleration, in this type of ute that’s more reassuring than annoying.
Suspension is by double wishbones and coil springs at the front with leaf springs supporting a live axle at the rear. And as is typical for a ute with this set-up (particularly unladen) bumps on a typical B-road make their presence felt, but not to an alarming degree.
We drove it on loose dirt roads and some challenging trails (which we’ll get to shortly), but overall it feels capable and pretty well planted on the road.
The steering is electrically assisted and there’s a good connection between your hands on the wheel and the tyres on the road.
Standard 17-inch alloys are shod with 225x70 Continental CrossContact ATR (all-terrain) tyres and they’re civilised on the highway. Also worth noting more aggressive off-road-focused rubber is a no-cost option, which is a nice touch.
The brakes are discs front and rear, which is notable because the entry-level Amarok Core is fitted with drums at the back.
On the open-road and in slow-going off-highway, where you’re constantly feathering the brakes during steep declines, braking remains strong with a progressive pedal feel.Â
The off-road section of the launch drive was more about the nature of the terrain than ultra-steep inclines or declines.
Big boulders, cavernous ruts, bulging tree roots as well as loose gravel and sand surfaces were the flavours of the day and the Amarok did a great job.
Standard approach, departure and ramp-over angles for the Life TDI500 are pretty solid, but an extra 40mm of ground clearance makes a big difference.Â
Worth noting the 10 Deserts Edition held its own with the more heavily modified V6 Style that set the Guinness record, which we also had a chance to steer.
With around 80kg less weight on the front axle, the four-cylinder feels agile and eager in the rough stuff and we saw some impressive axle articulation as the suspension and drive systems helped the Amarok pick its way through the most difficult sections.
We stepped our way through two-wheel high, four-wheel high and 4WD low modes, pulling in the diff lock only when things got hairy.
In terms of miscellaneous observations, it’s worth noting the turning circle is 12.8m. The Amarok is a sizeable vehicle and you’d expect the turning circle to be up there, but just be prepared for a reasonably wide arc when you’re parking or making three-point turns.Â
And the front seats are a stand-out. They’re pretty much sports editions - grippy and comfortable even after a full day behind the wheel on- and off-road. And their lateral support keeps you nicely located in the corners.  Â
Safety
Ford Transit Custom
No ANCAP rating as yet but it offers numerous firsts including a roof-mounted airbag for the passenger which enables the expansive top-of-dash storage. There’s also an exit warning system for the driver, which uses the vehicle’s rear sensors to play an audible alert when an object (such as a bicycle) is approaching while the door is being opened.
The safety menu also includes adaptive cruise control, pre-collision assist with auto emergency braking (AEB) and intersection assist, reverse brake assist, lane-keeping assist, speed sign recognition, parking sensors, tyre pressure monitoring, rear-view camera with 180-degree split-view and lots more.
Volkswagen Amarok
The Amarok was given a maximum five-star ANCAP assessment in 2022 and active (crash-avoidance) tech includes AEB (with pedestrian and cyclist monitoring), lane keeping assist and lane departure warning, adaptive cruise control (with stop and go function), rear cross-traffic alert, blind-spot monitoring, hill-descent control, tyre-pressure monitoring, driver fatigue alert, roll-over mitigation and trailer sway control.
There’s also ‘Swerve Steer Assist’, road and speed sign recognition, front and rear parking distance controls, and a reversing camera. That’s an impressive suite for the category.
If a crash is unavoidable, there are nine airbags onboard - dual front and front side, dual front knee, full-length side curtain and a front-centre bag to help reduce the chance of head clash injuries in a side-on crash. Again, above average.
The Amarok scores well with ANCAP for vulnerable road user protection, multi-collision braking minimises the chances of secondary collisions following an initial impact and there’s an auto emergency call-out function able to sense if the driver is incapacitated following an airbag deployment.
Important to note there are top tethers and ISOFIX anchors for baby capsules and/or child seats on the outer rear seat positions only.
Ownership
Ford Transit Custom
The Transit Custom is offered with a five-year/unlimited km warranty. Scheduled service intervals are 12 months/30,000km, whichever occurs first. Capped-price servicing of $499 applies to each of the first four scheduled services across four years/120,000km.
Volkswagen Amarok
Volkswagen covers the Amarok with a five-year/unlimited-km warranty, which is expected in the mainstream market.
Service is recommended every 12 months/15,000km, which is pretty handy, and the price averages $360 for the first five years, which is competitive for the class and price point.
Fixed price three- or five-year plans are also offered, which brings a modest discount and locks in the pricing. Twelve months of roadside assistance is complementary, renewed for another year each time you service the car at an authorised VW dealer.