Ford Transit Custom VS Volkswagen Caddy 5
Ford Transit Custom
Likes
- Practical user-friendly design
- Real-world fuel economy
- GVM/GCM/tow ratings
Dislikes
- No ANCAP rating yet
- Purchase price
- Loose barn-door trim
Volkswagen Caddy 5
Likes
- People mover/van in one
- Performance and comfort
- Fuel economy
Dislikes
- List price
- Tow ball download
- Turning circle
Summary
Ford Transit Custom
Those looking to buy a mid-sized (2.5 to 3.5-tonne GVM) commercial van are spoilt for choice, as there are currently 11 models from nine manufacturers competing for your business.
Latest VFACTS industry figures show that Toyota’s HiAce continues to dominate this segment with a staggering 46 per cent share of sales, well ahead of Hyundai’s Staria Load, LDV’s G10 and Ford’s Transit Custom in a close three-way fight for second place.
Chasing a larger slice of this pie chart, Ford has launched its all-new Transit Custom range which in Australia is the first new generation of Transit Custom in a decade.
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Ford claims it’s globally popular one-tonner has been redesigned from the ground up, so we recently spent a week aboard to see from a tradie's perspective if it has what it takes to put a larger dent in HiAce sales.
Safety rating | — |
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Engine Type | 2.0L turbo |
Fuel Type | Diesel |
Fuel Efficiency | 7.6L/100km |
Seating | 3 seats |
Volkswagen Caddy 5
Volkswagen’s Caddy Life seven-seater combines compact dimensions with efficient use of internal space and seating flexibility to deliver an effective combination of comfort and utility.
We recently spent a week with the premium model to see if this people-mover can meet the diverse requirements of busy families for work and play, in a people-mover segment dominated by the Kia Carnival.
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Safety rating | |
---|---|
Engine Type | 2.0L turbo |
Fuel Type | Diesel |
Fuel Efficiency | 4.9L/100km |
Seating | 7 seats |
Verdict
Ford Transit Custom8.1/10
Although yet to be ANCAP-rated, the latest Transit Custom LWB offers numerous design features unmatched by the dominant HiAce LWB, along with higher load volume/payload/tow ratings and less frequent servicing. However, those attributes come at a much higher price than its Toyota rival, so only a potential buyer can decide if they’re worth the extra spend.
Volkswagen Caddy 58.3/10
Families could easily grow to like the Caddy Life. It’s not only enjoyable and economical to drive but its surprisingly spacious cabin offers comfortable seating for all three rows, two of which can be easily removed and replaced as required. It would be equally competent serving as both a weekday family carry-all and weekend escape machine.
Design
Ford Transit Custom
Our Trend LWB test vehicle has a 3500mm wheelbase and 5450mm overall length, with both dimensions being 400mm longer than its SWB sibling. Its 1980mm height ensures access to height-restricted areas like multi-storey carparks and underground loading bays.
The new front-wheel-drive chassis platform retains simple and rugged MacPherson struts up front, but there’s a new coil-spring independent rear suspension (IRS) replacing the previous leaf-spring/beam axle for improved ride comfort and handling. Steering is rack and pinion and there’s a quartet of disc brakes.
Its new cargo bay design has a lower floor and new access step for improved ease of loading and unloading. The front wheels and strut towers have also been moved further forward, resulting in a shorter front body overhang to assist when parking and manoeuvring in confined spaces.
This front suspension relocation has also improved cabin floor space and foot rests for occupants, in a user-friendly cabin that allows a driver to easily enter and exit the vehicle from both sides. This ‘walk-through’ function is enabled by a flat floor combined with a flush-fitting electronic parking brake button and column-mounted gearshift stalk to ensure the dash is largely free from protrusions.
The steering wheel is noticeably square in shape, which offers two benefits. The squared-off bottom half optimises space for the driver’s torso, while the top half creates a ‘frame’ around the instrument panel to provide the driver with an unobstructed view.
Our only gripe was a loose plastic moulding that shrouds the wiper motor on the RHS rear barn-door. On numerous occasions, after clicking it back in place, it would become dislodged when closing the doors and tumble into the cargo bay. It could have been a manufacturing fault unique to our test vehicle, but not something we've previously experienced in Transit Customs.
Volkswagen Caddy 5
The front wheel-drive Caddy Life rides on a 'Maxi' 2970mm wheelbase with MacPherson strut front suspension, multi-link rear suspension, electronic-assisted power-steering and four-wheel disc brakes. It has a 12.1-metre turning circle, which is larger than some one-tonne vans.
The spacious and airy feel of its cabin belies its relatively compact external dimensions, which are shorter in wheelbase, shorter in overall length and narrower (excluding door mirrors) than the Kia Carnival.
However, the Caddy Life is slightly taller than the Kia, resulting in generous headroom for all which enhances its spacious feel.
As a result, this cabin can comfortably accommodate passengers ranging from small kids to lanky teenagers to tall adults in all three rows, which we confirmed courtesy of my 186cm frame.
There’s ample space for the driver and front passenger and the second-row seating also offers adequate knee room, even for someone my height when sitting behind the driver’s seat in my position.
There’s less knee room in the centre position, though, due to the protruding console.
The second-row base cushions, which are split roughly 70/30, don’t have slide adjustment but you can alter the backrest angle. Although three kids could fit comfortably here, larger teens and adults would have limited shoulder room. So, for long trips with grown-ups, the second-row would work best with two.
And even though the third-row base-cushions are also fixed, the rearmost seating is remarkably spacious. Although the flat floor results in elevated knees for someone my height, it still provides enough foot, knee, shoulder and headroom for adequate comfort, so kids would find it even more accommodating.
Practicality
Ford Transit Custom
With its 2016kg minimum kerb weight and 3225kg GVM, the Trend LWB offers a one-tonne-plus payload rating of 1209kg. It also has a big 2500kg braked tow rating and with its generous 5725kg GCM (or how much it can legally carry and tow at the same time) it impressively can tow its maximum trailer weight while hauling its maximum payload.
The cargo bay is accessed via a standard kerbside sliding-door with large 1030mm opening, plus rear barn-doors that open to 180 degrees. Note our test vehicle has the extra-cost option of sliding-doors on both sides (an optional single-lift tailgate is also available).
The LWB load floor is 3002mm long with 1392mm between the rear wheel-housings. So, it can comfortably carry up to two standard Aussie pallets or up to three Euro pallets, held in place by a choice of eight load-anchorage points.
By opening the hatch at the base of the cabin bulkhead, the floor length extends to 3450mm by utilising spare room under the passenger bench seat. This feature is handy for carrying long lengths of timber, electrical conduit, copper/PVC pipe, rolls of carpet etc.
Its 6.8 cubic metres of load volume is larger than the HiAce LWB’s 6.2 and the cargo bay comes standard with Ford’s ‘Load Area Protection Kit’ comprising a moulded floor-liner plus side and rear door protection. Three internal LED lights provide brilliant illumination in low-light conditions.
Although not fitted to our test vehicle, all MY24.5 models come equipped with Ford’s clever integrated roof-rack system, comprising a trio of hinged racks which lie flat when not in use but can be easily raised and locked into vertical positions. This sturdy design can carry up to 155kg when shared across the three racks.
There’s generous cabin storage too, with each front door offering three tiers of storage with the largest central tier comprising a large-bottle holder and bin.
There’s also small-bottle/cup-holders at each end of the dash and a fold-out small-bottle/cup-holder for the driver lower down, plus a glovebox and on top of the dash two cavernous compartments which negate the need for an overhead shelf.
The centre seat’s backrest folds flat to reveal a small work desk and the bench seat’s hinged base-cushions can tilt forward into a vertical position to access a large hidden storage area beneath. This vast space also serves as the cargo bay’s load-floor extension when carrying long items.
Volkswagen Caddy 5
With its 1742kg tare weight (unladen) and 2450kg GVM, the Caddy Life has a 708kg payload rating. In real world use, seven large adults would use up most if not all of that before you could add any luggage, so keep this load limit in mind if you need to carry half a rugby team to training.
However, for most urban requirements involving kids, this weight limit would be more than adequate if you need to haul them and their friends and their gear for a multitude of tasks, from weekday school runs to weekend sports to holiday getaways. And up to 100kg of that 708kg can be carried on the roof, which is ideal for storage solutions like roof-pods.
The Caddy Life is also rated to tow up to 1500kg of braked trailer. And with its generous 4213kg GCM rating (or how much it can legally carry and tow at the same time), that means it can haul its maximum payload while towing its maximum trailer weight, which is a handy capability for many work or play duties.
However, given the tow ball download (TBD) limit is only 75kg, that could present a challenge for those wanting to tow 1500kg given that TBD is usually around 10 per cent of trailer weight (or in this case about double the stated TBD limit).
Even so, one of the Caddy Life’s best features is the versatility of its second and third-row seats, which can be configured to significantly expand load volume.
For example, the backrests on both rows can be folded flat to provide a raised load floor sufficient for carting many bulky items from a load of cardboard for recycling to flatpack furniture.
However, if you need maximum load volume, the second and third rows can be easily removed from the vehicle to create a spacious van.
For starters, there’s more than half a metre of floor length and almost half a cubic metre of load volume behind the third-row seats, which is ideal for grocery shops, school bags and the like.
This expands to more than 1.4 metres of floor and more than 1.7 cubic metres of load volume when the third-row seat is removed.
This space expands again to more than 2.2 metres of floor length and more than 3.0 cubic metres of load volume with both the second and third rows removed.
That’s in the same ballpark as the small commercial van class (under 2.5-tonne GVM) and the sliding doors on either side provide similar load access, so in terms of moving either people or cargo, the versatility of this design makes it very efficient at both.
Given its primary role as a people-mover, there’s generous internal storage for personal items, starting with a large-bottle holder and deep bin in the base of each front door. There’s also a handy driver’s drawer in the right-side dash, open storage in the centre dash-pad and a large glove box.
The centre console has a pair of small-bottle/cupholders and there’s a lidded box at the rear. There’s also a full-width overhead shelf which can hold heaps of stuff and doesn’t feel too close to your forehead due to the generous roof height.
Second-row passengers get a small-bottle/cupholder and bin in each sliding door, plus there are pockets on the front seat backrests and some handy fold-down trays complete with cupholders which are ideal for snacks, games etc on long trips.
Third-row passengers are also well catered for with small-bottle/cupholders and storage on each side.
Price and features
Ford Transit Custom
The new Transit Custom range consists of four models, comprising the work-focused Trend in a choice of short wheelbase (SWB) or long wheelbase (LWB) plus the more lifestyle-oriented Sport SWB and Sport Double-Cab LWB.
Our test vehicle is the Trend LWB, which like all variants is available only with Ford’s latest 2.0-litre TDCi EcoBlue four-cylinder turbo-diesel and eight-speed automatic for a list price of $57,590. That's considerably higher than rivals including the Toyota HiAce LWB Barn Door ($51,636), Hyundai Staria Load Barn Door ($46,740) and LDV G10+ Barn Door ($39,537).
It comes standard with Frozen White paint, 16-inch steel wheels with replaceable plastic covers and 215/65R16C tyres with a full-size steel spare.
There's fabric-trimmed seating for three comprising an eight-way manually adjustable driver’s seat, with lumbar support and fold-down inboard armrest, plus a two-passenger bench seat. The two outer seating positions are also heated.Â
The cabin is separated from the cargo bay by a metal bulkhead which doubles as a cargo barrier, equipped with a central window and load-through hatch (see Practicality). Plus there’s keyless start, USB-A/USB-C ports and a 12-volt socket, Sensico (synthetic leather) steering wheel with ample height/reach adjustment and more.
The dash offers a big 12-inch screen with 7.0-inch colour digital instrument cluster for the driver, plus a 13-inch multi-function colour touchscreen display which controls some vehicle settings and the four-speaker SYNC 4 multimedia system with digital radio, Bluetooth and wireless Apple CarPlay and Android Auto compatibility.
There’s also wireless phone charging, sat-nav and, for the first time in a Ford vehicle in Australia, an embedded 5G modem to optimise connectivity.
Volkswagen Caddy 5
Our Life test vehicle is the premium offering in the two-model Caddy range, in this case powered by a TDI 320 2.0-litre, four-cylinder, turbo-diesel engine paired with a seven-speed dual-clutch automatic transmission.
Its list price of $56,790 is considerably more than the base model Kia Carnival diesel ($52,380) which offers an extra seating position. Our example is also finished in 'Fortana Red' metallic paint, which is an extra-cost option.
As the top-shelf model, the Caddy Life comes standard with 17-inch ‘Barahona’ alloys and 215/55R17 tyres plus a full-size steel spare, heated door mirrors, a power tailgate and side/rear privacy glass.
There’s also tasteful chrome detailing on the grille, roof-rails, sliding-door rails and body badges along with colour-coded bumpers and door-handles. Combined with the optional premium paint, this bling creates an upmarket appearance consistent with its premium model status.
Inside the carpeted and surprisingly spacious cabin are three rows of seating (the second and third rows are easily removable) neatly finished in ‘Trialog’ diamond-quilt-style fabric trim.
The driver is treated to keyless start, a multi-adjustable seat including four-way power lumbar support, a leather-wrapped multi-function steering wheel and a large left footrest.
There’s also an 8.25-inch colour touchscreen which serves as central command for the four-speaker multimedia system, with digital radio and multiple connectivity including Apple CarPlay and Android Auto.
Some vehicle settings, including climate control, auto stop/start etc are also touchscreen-controlled, but thankfully audio volume and tuning still use physical dials.
The family-friendly cabin also includes dual-zone climate control, heated front seats, wireless phone-charging, two USB-C ports, two 12-volt sockets, fold-down tables and heating/cooling vents for second-row passengers, LED reading lights, rear luggage compartment cover, lots of places to store stuff and more.
Under the bonnet
Ford Transit Custom
Ford’s latest TDCi EcoBlue 2.0-litre four-cylinder turbo-diesel with AdBlue produces the same 125kW at 3500rpm as its predecessor. It also matches the previous model’s 390Nm of torque, but it's served across a wider torque band between 1750-2500rpm which is also higher in the rpm range.
The new eight-speed torque converter automatic (previously six-speed) is smooth and refined, offering the choice of sequential manual-shifting via a rotating knob on the column-mounted gearshift stalk. There are also four selectable drive modes comprising Normal, Eco, Slippery and Tow/Haul.
Volkswagen Caddy 5
Our premium grade Caddy Life is powered by VW’s excellent 2.0-litre four-cylinder turbo-diesel which produces 90kW of power at 2750-4250rpm and 320Nm of torque between 1500-2500rpm.
It’s paired with an equally refined seven-speed dual-clutch automatic gearbox, which provides the option of sequential manual-shifting in 'Sport' mode using the steering wheel-mounted paddle shifters. There's also an electronic diff lock.
Worth noting there's also a TSI220 version powered by a 84kW/220Nm 1.5-litre four-cylinder petrol engine.
Efficiency
Ford Transit Custom
Ford claims an official combined average of 8.0L/100km and the dash display was claiming a close 8.9 at the completion of our 273km test.
This was mostly unladen city and suburban driving, plus hauling a near-maximum payload on a mix of highways and backroads. The engine’s Auto Stop/Start feature remained on for the duration of our test.
Our own figure, calculated from fuel bowser and tripmeter readings, was higher again at 9.2 which is still excellent single-digit economy for a van weighing more than two tonnes in real-world use. Therefore, based on our figure, you could expect a realistic driving range of around 760km from its 70-litre tank.
Volkswagen Caddy 5
VW claims an official combined (urban/extra-urban) cycle consumption of only 4.9L/100km. By comparison, the dash display was showing a more realistic 7.2 at the completion of our 230km of testing, which was a mix of city, suburban and highway driving with a variety of loads, from driver-only to all seven seats being filled when attending a sporting event.
The dash readout was very close to our own figure of 7.8L/100km, calculated from actual fuel bowser and tripmeter readings, which is still thrifty economy for a seven-seater.
So, based on our numbers, you could expect a ‘real world’ driving range of around 640km from its 50-litre tank.
Driving
Ford Transit Custom
The large front doors open wide for easy access. Multiple seat adjustments combined with a fold-down inboard armrest, ample choice of steering wheel height/reach and a large left footrest ensure a comfortable driving position.
The thick-rimmed steering wheel has a quality feel and there’s clear eyelines to the big door mirrors, in which the lower third of each offers a wide-angle view. This is most appreciated on the LHS given the van’s solid walls and resulting huge blind-spot, with safety enhanced by blind-spot monitoring and cross-traffic alert.
It has brisk acceleration from standing starts, with the eight-speed automatic smoothly upshifting at 2500rpm in each gear to keep the engine operating in its peak torque zone. This ensures zippy performance in city and suburban driving, plus optimum efficiency at highway speeds.
Unladen ride quality and handling are enhanced by the new IRS, although the difference is not as noticeable as you might expect given how well Ford refined the previous leaf-spring/beam axle arrangement.
To test its payload rating we forklifted 975kg into the cargo bay, which combined with our crew of two equalled a total payload of 1155kg that was only 54kg less than its legal limit.
The coil-spring IRS compressed about 60mm under this load, which ensured long cone-shaped jounce rubbers attached to the underfloor engaged with the suspension arms to provided a second stage of load support. This also avoided any harsh bottoming-out over larger bumps on our test route.
Its competent drivetrain also made light work of our 13 per cent gradient, 2.0km-long set climb at 60km/h, with the eight-speed auto self-shifting down to fifth gear and maximum torque at 2500rpm to easily haul this load to the summit.
Engine braking on the way down was also commendable, given its modest 2.0-litre displacement and the big payload it was trying to restrain, with only one solid brake application required to avoid exceeding the speed limit or reaching its 5000rpm redline on overrun.
Volkswagen Caddy 5
It exudes solid build quality and design integrity with light and responsive steering, strong braking and a typically European ride that strikes the right balance between the firmness needed for reassuring handling response and the suppleness needed to soak up bumps.
The seven-speed dual-clutch auto does a good job keeping the turbo-diesel operating within its torque sweet-spot between 1500-2500rpm for most of the time, where engine response is at its strongest in city and suburban driving.
Even when hauling a sizeable payload, as we did with all seven seats occupied, the 2.0-litre engine’s hearty 320Nm of torque maintained good response around town, where it didn’t feel overly sluggish or require manual-shifting to sharpen its response under this load.
It’s also a relaxed highway cruiser, requiring only 1600rpm to maintain 110km/h. Noise suppression is also commendable at these speeds, with negligible engine, tyre and wind noise intrusion.
Safety
Ford Transit Custom
No ANCAP rating as yet but it offers numerous firsts including a roof-mounted airbag for the passenger which enables the expansive top-of-dash storage. There’s also an exit warning system for the driver, which uses the vehicle’s rear sensors to play an audible alert when an object (such as a bicycle) is approaching while the door is being opened.
The safety menu also includes adaptive cruise control, pre-collision assist with auto emergency braking (AEB) and intersection assist, reverse brake assist, lane-keeping assist, speed sign recognition, parking sensors, tyre pressure monitoring, rear-view camera with 180-degree split-view and lots more.
Volkswagen Caddy 5
It has a maximum five-star ANCAP rating awarded in 2021 (expires Dec 2027). Passive safety includes front, side and centre airbags for driver and front passenger plus side-curtain airbags for all three rows.
The extensive active safety menu includes AEB with pedestrian and cyclist monitoring, lane-keeping, blind-spot monitoring and rear cross-traffic alert, autonomous oncoming vehicle braking when turning, front and rear parking assist, reversing camera, tyre pressure monitoring and lots more.
There are three top-tether child-seat restraints for the second-row and two for the third-row, plus two ISOFIX anchorage points for both the second and third-rows.
Ownership
Ford Transit Custom
The Transit Custom is offered with a five-year/unlimited km warranty. Scheduled service intervals are 12 months/30,000km, whichever occurs first. Capped-price servicing of $499 applies to each of the first four scheduled services across four years/120,000km.
Volkswagen Caddy 5
Warranty is five years/unlimited km plus 12 months roadside assist.
Scheduled servicing is every 12 months/15,000km whichever occurs first.
Capped-price for the first five scheduled services up to five years/75,000km totals $3275, or an average of $655 per year. VW also offers pre-paid five-year service plans which offer significant savings.